Nereka Gordon
Naples,FL
Summary
Results-driven hospitality and event professional with hands-on experience in food service, banquet operations, and event coordination. Proven ability to lead teams, manage event logistics, and provide exceptional customer experiences while maintaining efficiency and attention to detail. Looking to bring leadership, hospitality, and organizational expertise to a reputable company.
Overview
16
16
years of professional experience
Work History
Banquet and Events Manager
Quail Creek Country Club
Naples, FL
01.2024 - 03.2026
- Coordinated large-scale events ensuring seamless execution and guest satisfaction
- Developed event budgets aligning with member/client expectations and organizational goals
- Managed vendor relationships, negotiating contracts to enhance service delivery
- Led event planning teams, fostering collaboration and effective communication
- Evaluated event success through post-event analysis, driving continuous improvement
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Coordinated florists, photographers, and musicians for events.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Trained and supervised event staff to complete tasks on time.
Team Lead/Banquet Captain
Quail Creek Country Club
Naples, FL
04.2014 - 01.2024
- Led team in daily operations, ensuring efficient workflow, side-work completed and high service standards.
- Assisted management team with developing training programs to enhance staff performance and customer engagement.
- Served as a management and staff liaison
- Floor lead special events, managing logistics and ensuring seamless execution.
- Monitored inventory levels, optimizing stock management for dining room.
- Trained new team members by relaying information on company procedures, club standards and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Key team player
- Maintains and positive and friendly work attitude
Waitress
The Carlisle - Senior Resource Group, Naples FL
Naples, FL
01.2011 - 03.2014
- Excellent team player
- Communication skills
- Attentive to residents needs
- Flexible between assisted living and independent living dining room
- Exhibited exceptional hospitality by anticipating and addressing guest needs.
- Assisted in providing support and understanding to team members during challenging situations. Contributed to maintaining a positive and empathetic work environment. Aided in resolving conflicts with a focus on patience and compassion.
- Customer service
Waitress/Busser/Hostess
Highlands Fall Country Club, Highlands NC
Highlands, NC
01.2010 - 01.2011
- Provide a hospitable dining experience
- Professionalism
- Efficiency
- Excellent communication skills
- Positive team player
- Customer service
Education
BS in Management Degree -
Hodges University
Naples, FLHigh School -
Holy Childhood High School
Kingston, JamaicaCMA and Phlebotomy Program -
Edison State Collage
Naples, FLSkills
- Microsoft Word, PowerPoint, Excel, Outlook
- Jonas POS System
- Customer Service Excellence
- Food & Beverage Service
- Event Coordination
- Banquet Operations Management
- Team Leadership & Supervision
- Guest Relations
- Communication Skills
- Conflict Resolution
- Time Management
- Multitasking
- Attention to Detail
- Event Setup & Breakdown
- Staff Scheduling
- Problem-Solving
- Organization Skills
- Hospitality Management
- Upselling & Sales Techniques
- Inventory & Supply Management
- Table Service & Fine Dining Etiquette
- Training & Mentoring Staff
- Client Relations
- Coordination with Vendors & Catering Teams
- Adaptability in Fast-Paced Environments
- Professionalism & Reliability
- - Menu Knowledge & Food Safety Awareness
- - Microsoft Office & Event Scheduling Software
- - Leadership Under Pressure
- - Task Prioritization
- - Team Collaboration
Timeline
Banquet and Events Manager
Quail Creek Country Club
01.2024 - 03.2026
Team Lead/Banquet Captain
Quail Creek Country Club
04.2014 - 01.2024
Waitress
The Carlisle - Senior Resource Group, Naples FL
01.2011 - 03.2014
Waitress/Busser/Hostess
Highlands Fall Country Club, Highlands NC
01.2010 - 01.2011
BS in Management Degree -
Hodges University
High School -
Holy Childhood High School
CMA and Phlebotomy Program -
Edison State Collage