Nerema Shatat-Bell
Columbus,Ohio
Summary
Thirteen years of diverse experience ranging from Security, Customer Service, to clerical duties. Demonstrated leadership skills and cross-functional experience in property management and clerical, scheduling, payroll, training and mail responsibilities. Excellent communication and problem-solving skills, both verbal and written. Dedicated to improving skills; able to learn new systems and technology quickly. Proficient in Microsoft Office suite, as well as the Internet. Strong interpersonal skills and exceptional relationship-building.
Overview
14
14
years of professional experience
Work History
Customer Service Rep
American Family Insurance
01.2022 - Current
- Answer calls
- Help customers with policies
- Add/remove/make changes
- Sell and give quotes on new business
Operations/Payroll Manager
Allied Universal
01.2020 - 01.2022
- Manage staff for daily schedule and payroll for up to 1700 hours using ADP
- Hiring
- Interviews
- Invoices
- Contracts
- Client meetings
Site Supervisor
G4S
01.2018 - 01.2020
- Manage staff, daily schedule and payroll for up to 500 hours using ADP
- Train new hires to policies and procedures of the site
- Manage new hires and termination process for the client
- Assist with all medical and emergency issues
- Report building issues or safety issues to client
- Manage staff for daily schedule and payroll
- Enforce client policies and procedures
Security Professional
Securitas Security Services
01.2014 - 01.2018
- Perform customer services for clients
- Assisted on various medical and building issues
- Manage staff for daily schedule and payroll
- Monitor CCTV to ensure site safety
- Escort vendors and contractors for building maintenance
- Complete daily logs and incident report for client
Store Supervisor
Payless Shoe Store
01.2011 - 01.2014
- Opened store for daily operations
- Ensure funds is accounted for and store is ready for daily business
- Assisted guest with issues or items needed
- Log new store inventory
- Assisted with store maintenance
Education
Diploma -
Oak Lawn, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
References
- Jonathan Schobert, Security Director, Securitas USA, (312)664-7777 ext. 21, Jschobert@franklinpartners.net
- Megan Berry, HR, Allied, (614)687-2008, meg.berry@aus.com
- Jasmine Winston, Team Lead, Prescribe fit, (614) 881-8981, jwinston@prescribefit.com
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Rep
American Family Insurance
01.2022 - Current
Operations/Payroll Manager
Allied Universal
01.2020 - 01.2022
Site Supervisor
G4S
01.2018 - 01.2020
Security Professional
Securitas Security Services
01.2014 - 01.2018
Store Supervisor
Payless Shoe Store
01.2011 - 01.2014
Diploma -
Similar Profiles
Kiana SalomonKiana Salomon
Customer Solutions Specialist at American Family InsuranceCustomer Solutions Specialist at American Family Insurance
Margaret WellsMargaret Wells
Life Insurance Sales Agent at American Family InsuranceLife Insurance Sales Agent at American Family Insurance
Kristin MeyersKristin Meyers
Agency Manager at American Family InsuranceAgency Manager at American Family Insurance
Taylor AckleyTaylor Ackley
Marketing Specialist at American Family InsuranceMarketing Specialist at American Family Insurance
Abdimalik AbdiAbdimalik Abdi
Home Health Aide at Aia HealthcareHome Health Aide at Aia Healthcare