Nereyda Franco
Charlotte,North, North Carolina
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
KN Property Management
01.2023 - 06.2023
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Developed and updated databases to handle customer data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
HF Mobile Homes
04.2020 - 10.2022
- Offering information, Distributing and retrieving applications to and from potential buyers and sellers
- Scheduling showing
- Offered assistance with Community Park Application Process to Spanish Speaking clients
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Customer Service Representative
Alterna Real Estate
01.2015 - 12.2018
- Greeting clients, answering the telephone, and making follow-up calls. Coordinating showings, assisting at open houses, and obtaining feedback.
Student
The Haven Assisted Living, Home Health Care
01.2013 - 02.2013
- Day Clinical_
- As a CNA/Nurse Aid student, I worked under the supervision of registered nurses to provide basic nursingservices to patients in assisted living facility
- Duties: taking blood pressures, pulses, and caring for the patients physically and mentally.Graduating the CNA/Nurse Aid course taught me the skills I need to perform my job accurately.Home Health Care ProviderBayada
Regional Census Center
08.2010 - 07.2011
- Transferred from LCO to RCC due to lack of work/LCO closing.Compute wages and deductions, and enter data into computers.Record employee information, such as exemptions, transfers, and resignations, to maintainand update payroll records.Conduct verifications of employment_Review time sheets, work charts, wage computation, and other information to detect andreconcile payroll discrepancies.Process paperwork for new employees and enter employee information into the payrollsystem
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Issue and record adjustments to pay related to previous errors or retroactive increases
- Employment ended due to lack of work.
Office Operations Supervisor
U.S Local Census Office
04.2010 - 08.2010
- Received a promotion from a clerk to a Supervisor.Examine employee files to answer inquiries and provide information for personnel actions.Select applicants meeting specified job requirements and refer them to hiring personnel.Interview job applicants to obtain and verify information used to screen and evaluate them.Inform job applicants of their acceptance or rejection of employment.Arrange for in-house and external training activities.Process, verify, and maintain personnel related documentation, including staffing,recruitment, training, grievances, performance evaluations, classifications, and employeeleaves of absence.Conduct verification's of employment_Compute wages and deductions, and enter data into computers.Verify attendance, hours worked, and pay adjustments, and post information onto designatedrecords.ClerkU.S Local Census Office, Charlotte NCJul 2009
Education
GED -
CPCC
Charlotte, NC02.2012
Skills
- Customer Service and Assistance
- Guest Services
- Inbound and Outbound Calling
- Cross-Functional Team Collaboration
- Understanding Customer Needs
- Spanish Speaking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
KN Property Management
01.2023 - 06.2023
Sales Associate
HF Mobile Homes
04.2020 - 10.2022
Customer Service Representative
Alterna Real Estate
01.2015 - 12.2018
Student
The Haven Assisted Living, Home Health Care
01.2013 - 02.2013
Regional Census Center
08.2010 - 07.2011
Office Operations Supervisor
U.S Local Census Office
04.2010 - 08.2010
GED -
CPCC
Similar Profiles
ABDUL BHAHIZ NAZEERABDUL BHAHIZ NAZEER
PROPERTY ADVISOR at KN PROPERTY MANAGEMENT LLCPROPERTY ADVISOR at KN PROPERTY MANAGEMENT LLC
Vishal YadavVishal Yadav
Assistant Manager at KN Management and Consultants private limitedAssistant Manager at KN Management and Consultants private limited
Gabriel Matias AlfaroGabriel Matias Alfaro
Property Management/Property Investor at Property Management/Property InvestorProperty Management/Property Investor at Property Management/Property Investor
Zanib KashmaryZanib Kashmary
Code Mentor at Pillars MasjidCode Mentor at Pillars Masjid
Sierra KylesSierra Kyles
Onboarding Specialist at Townsquare InteractiveOnboarding Specialist at Townsquare Interactive