Summary
Overview
Work History
Education
Skills
Timeline
Generic
NEREYDA LIANET  CORTIZO PEÑA

NEREYDA LIANET CORTIZO PEÑA

Kissimmee,FL

Summary

Poder desempeñar mis habilidades ,demostrar mis experiencias

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Representative

TRD Caribe
Tunas, Cuba
07.2020 - 09.2021
  • Assisted customers with inquiries and provided product information promptly.
  • Handled customer complaints and resolved issues effectively and efficiently.
  • Managed order processing and ensured accurate entry into the system.
  • Collaborated with team members to enhance customer service strategies.
  • Engaged customers in a friendly manner to build rapport and trust.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Cajera

Banco Popular de Ahorro
01.2019 - 12.2020
  • Atención de las cajas , manipulación de dinero

Gestión de ventas

Centro Comercial La Reforma
01.2016 - 12.2018

Education

Curso superior Inglés nivel avanzado -

Universidad Rigoberto Batista Chapman

BBA - English

IPU Calixto García Iñiguez
Tunas, Cuba
09.2012 - 06.2018

Skills

  • Inglés avanzado
  • Experiencia en trabajos con el público
  • Gestión de venta
  • Customer service
  • Customer relationship management
  • Sales support
  • Communication skills
  • Stress management
  • Multitasking and organization
  • Staff education and training
  • Professional telephone demeanor
  • Retail sales customer service
  • Product sales
  • Negotiation strategies
  • Escalation management
  • Positive and professional
  • Typing proficiency
  • Retail marketing
  • Consultative sales
  • Multi-task management
  • Multi-line telephone operations
  • Executive management support
  • High-energy attitude
  • Promotional support

Timeline

Customer Service Representative

TRD Caribe
07.2020 - 09.2021

Cajera

Banco Popular de Ahorro
01.2019 - 12.2020

Gestión de ventas

Centro Comercial La Reforma
01.2016 - 12.2018

BBA - English

IPU Calixto García Iñiguez
09.2012 - 06.2018

Curso superior Inglés nivel avanzado -

Universidad Rigoberto Batista Chapman
NEREYDA LIANET CORTIZO PEÑA
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