Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nergal Lazar

Simi Valley,CA

Summary

Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder. Retail sales professional versed in product placement and merchandising. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver.

Overview

18
18
years of professional experience

Work History

Service Advisor

Ford
12.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Service Advisor Consultant

Premier Tuning Group
10.2023 - 12.2023
  • Respond to customer calls and emails to answer questions about products and services.
  • Produce accurate customer estimates and clearly articulate charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Located merchandise across various stores to address customer needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients

Sales Associate

Superchargers Online
03.2018 - 09.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Built relationships with customers and community to establish long-term business growth.

Service Advisor

Addiction Motorsports
05.2013 - 03.2018
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Documented problems and corrective actions to maintain records.

High Proformance Automotive Sales Assoicate

Modular Mustang Racing
11.2009 - 04.2013
  • Closed sales by overcoming objections, asking for sales, and completing invoices.
  • Answered telephone and email inquiries from potential customers.
  • Explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Sales

Simi Valley Ford
05.2006 - 11.2009
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Listened to customer needs and desires to identify and recommend optimal product.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Royal High School
Simi Valley, CA
06.2003

Skills

  • Basic Mechanics
  • Troubleshooting and Diagnostics
  • Vehicle Inspection and Maintenance
  • Product Recommendations
  • Product and service knowledge
  • Exceptional customer service and problem-solving skills
  • Sales expertise
  • Professional telephone demeanor

Timeline

Service Advisor

Ford
12.2023 - Current

Service Advisor Consultant

Premier Tuning Group
10.2023 - 12.2023

Sales Associate

Superchargers Online
03.2018 - 09.2023

Service Advisor

Addiction Motorsports
05.2013 - 03.2018

High Proformance Automotive Sales Assoicate

Modular Mustang Racing
11.2009 - 04.2013

Sales

Simi Valley Ford
05.2006 - 11.2009

High School Diploma -

Royal High School

Similar Profiles

CREATE PROFILE
Nergal Lazar