Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neri Lorenzo

Houston

Summary

Dynamic service associate with a proven track record at EOS Fitness, excelling in customer support and complaint handling. Leveraged excellent communication skills to enhance customer satisfaction and retention. Demonstrated quality assurance in managing client accounts and streamlining processes, ensuring efficient service delivery and a positive customer experience.

Overview

2
2
years of professional experience

Work History

Service Associate

EOS Fitness
06.2025 - 08.2025
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Managed client accounts by updating information and processing transactions accurately.

Food Service Associate

Refresqueria Tropical
02.2023 - 08.2023
  • Prepared and served a variety of drinks, snacks, and other menu items.
  • Took customer orders accurately and efficiently
    Operated the cash register and handled cash and card transactions
  • Maintained a clean and organized kitchen and dining area
  • Restocked ingredients and supplies as needed

Education

C.E King High School
Houston, TX

Bachelor of Science - Animal Science

A&M
College Station, TX
06-2029

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Excellent communication
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Associate

EOS Fitness
06.2025 - 08.2025

Food Service Associate

Refresqueria Tropical
02.2023 - 08.2023

C.E King High School

Bachelor of Science - Animal Science

A&M

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