Neri Ramos
Arkadelphia,AR
Summary
Results driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuing learning and professional development.
Overview
4
4
years of professional experience
Work History
Environmental Technician
Heritage Environmental Services LLC
Benton Arkansas
03.2024 - Current
- Collected and organized data to perform data analysis and prepare technical reports.
- Analyzed specimens using standard laboratory procedures in hematology, microbiology, biochemistry, and molecular biology.
- Conducted acid treating for PCBS, metals digestion, TOC analyzation
- Maintained updated knowledge through continuing education and advanced training
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
Customer Service Representative
Walgreens
Hot Springs Arkansas
01.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Natural Sciences
Henderson State University
Arkadelphia, AR05-2025
Skills
- Analytical thinking
- Data Analysis
- Database management
- Problem Solving
- Computer Skills
- Flexible and adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Environmental Technician
Heritage Environmental Services LLC
03.2024 - Current
Customer Service Representative
Walgreens
01.2021 - 02.2024
Bachelor of Science - Natural Sciences
Henderson State University