Neriah Bodwin

Policy Management:

• Execute changes to auto insurance policies, including modifications to coverage levels, deductibles, rated locations , mailing etc
• Process additions or removals of drivers and vehicles in alignment with underwriting guidelines and customer needs.
• Manage updates to payment plans and payment methods, ensuring timely and accurate processing.

Customer Service & Support:

• Provide comprehensive support to policyholders by explaining policy details, billing structures, and coverage options.
• Address and resolve a wide range of customer inquiries and service issues with empathy, accuracy, and efficiency.
• Clearly communicate reasons behind rate adjustments and offer education on factors influencing premiums.

Communication & Coordination:

• Send and manage the distribution of policy documents to customers, dealerships, lienholders etc
• Maintain accurate records of interactions, changes, and documents for audit and compliance purposes.

Retention & Savings Advocacy:

• Proactively identify and present opportunities for policyholders to save through eligible discounts or product bundling.
• Engage customers in meaningful conversations to improve satisfaction and retention.

Compliance & Quality Assurance:

• Adhere to regulatory and company standards in all transactions and communications.
• Maintain up-to-date knowledge of state-specific insurance guidelines, GEICO policies, and technology platforms.

• Facilitated safety briefings, enhancing passenger awareness
• Served food and drinks, improving in-flight experience
• Regularly secured cabin, ensuring adherence to safety protocols
• Submitted detailed flight incident reports, aiding in incident analysis
• Ensured strict compliance with FAA regulations during all flights.
• Streamlined boarding process, reducing seat allocation time by 20%.
• Implemented new service protocols, significantly enhancing passenger comfort.
• Analyzed passenger feedback to develop strategies improving service satisfaction.
• Monitored emergency equipment, ensuring operational readiness.
• Coordinated with crew to expedite safe deplaning, reducing tarmac time.
• Evaluated cabin procedures to boost workflow and safety compliance.
• Conducted thorough pre-flight checks, ensuring no safety oversights.
• Led crew briefings with energy, boosting team morale and efficiency.

• Managed Statefarm's inbound customer inquiries with a collaborative approach
• Resolved a wide range of issues through empathetic communication, enhancing customer satisfaction
• Proficiently operated multiple computer-based applications, improving task efficiency
• Implemented innovative solutions to complex problems, driving operational excellence
• Implemented new software tools to improve efficiency in claim documentation.
• Analyzed customer feedback to develop strategies for service improvement.
• Maintained high accuracy in customer data handling and documentation.
• Streamlined claim processing procedures, reducing response time by 20%.
• Ensured 98% accuracy in customer data management and reporting.
• Facilitated a team-oriented environment to boost morale and efficiency.

• Participated in sales conferences to refine relationship building and sales closing techniques
• Exceeded email sign-up targets by 90%, showcasing persuasive communication skills
• Demonstrated a supportive and knowledgeable approach to customer service
• Maintained high accuracy in product inventory management.
• Coordinated with multiple departments to streamline customer service.
• Boosted store revenue by enhancing upselling techniques and customer engagement.
• Surpassed quarterly sales goals by leveraging advanced customer interaction strategies.

• Delivered fast, friendly, knowledgeable service for routine questions and service complaints
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Documented conversations with customers to track requests, problems and solutions
• Evaluated benefits for each caller to determine service needs and address concerns
• Answered inbound calls everyday and directed to designated individuals or departments if needed
• Maintained up-to-date on the knowledge of store policies regarding payments, returns, exchanges, and accounts in order to provide speedy and accurate service to each customer
• Investigated technical issues using knowledge base and personal experience to complete timely solutions
• Set up and activated customer Accounts
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
• Provide helpful and accurate information for customers
• Help any and every customer, manager, or employees that may need any assistance
• Boosted customer satisfaction by expertly managing service complaints and inquiries.
• Analyzed customer needs to optimize service solutions, enhancing response efficiency.
• Supported team members to address complex customer issues, ensuring seamless service.
• Pioneered new account setup processes, significantly reducing activation time.
• Eagerly engaged with challenging customer interactions to maintain service excellence.

• Helped members resolve account problems along with navigating internal systems to handle routine needs
• Prepared, completed and processed customer account forms and database changes
• Evaluated customer account information to assess current issues and determine potential solutions
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery
• Memorized company products and services to answer customers questions quickly/corrects and capitalized on up sell opportunities
• Collated customer names, contact and payment information to streamline future interactions
• Streamlined customer data management, enhancing service efficiency and accuracy.
• Boosted customer satisfaction by implementing targeted solutions based on feedback.
• Assisted customers with account issues, ensuring a high level of service and support.