Neriah Saunders
Mebane,NC
Summary
Highly motivated and adaptable professional with extensive experience in customer service and team leadership. Demonstrates excellent communication and problem-solving skills, with a proven track record of enhancing customer satisfaction and team efficiency. Eager to apply a strong work ethic and leadership abilities in a dynamic, entry-level role to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Peer Support Specialist
CMHA-CEI
Lansing, MI
11.2022 - 05.2024
- Offered clear, empathetic support and resources to individuals, fostering positive outcomes.
- Collaborated with teams to ensure comprehensive care, and maintained detailed records as per guidelines
- Safely transported clients to appointments, enhancing their access to necessary services.
- Communicated effectively to convey information, resources, and support options in a clear and understandable manner.
- Assisted individuals in problem-solving, identifying solutions, and accessing relevant services and resources.
- Provide compassionate and non-judgmental support
Member Service Representative
MSU FCU
Lansing, M
12.2021 - 10.2022
- Utilized banking software to efficiently handle transactions and support member needs.
- Played a key role in opening new accounts and guiding members on service utilization.
- Consistently met sales quotas through effective cross-selling and a deep understanding of member needs.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Shift Supervisor
Starbucks
Lansing, MI
09.2016 - 12.2021
- Led team efforts to resolve customer issues promptly, maintaining high satisfaction levels.
- Managed cash transactions and prepared deposits, ensuring accuracy and trustworthiness.
- Organized inventory and upheld strict standards for product quality and store cleanliness.
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured adherence to the company's standards for beverage preparation, food safety, cleanliness, and store organization.
Education
High School Diploma -
Freehold Township High School
Freehold, NJ06-2014
Skills
- Team Leadership
- Customer Service Excellence
- Conflict Resolution
- Time Management
- Adaptability
- Customer-Focused Service
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Peer Support Specialist
CMHA-CEI
11.2022 - 05.2024
Member Service Representative
MSU FCU
12.2021 - 10.2022
Shift Supervisor
Starbucks
09.2016 - 12.2021
High School Diploma -
Freehold Township High School
Future Education Plans
I plan on starting a Veterinary Technician program in Spring 2025 to further my education and advance my career in animal care.
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