Nerida Rosario
Deltona,FL
Summary
Experienced professional with over 20 years of managing operations in patient-centric medical offices. Proven track record overseeing human resources, budgeting, supply management, and patient services. Skilled in developing and leading productive office staff for efficient operations. Valued contributor to 16 high-volume medical practices with a focus on exceptional customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Student Proctor
National Healthcareer Association, NHA
05.2019 - Current
- Maintained confidentiality of all sensitive information pertaining to students'' academic performance and records throughout the proctoring process.
- Handled emergency situations calmly and effectively, prioritizing student safety while adhering to established protocols.
- Addressed technical issues that arose during computer-based exams, collaborating with IT support staff when necessary to resolve problems efficiently.
- Upheld strict adherence to academic guidelines by reporting suspected incidents of cheating or dishonesty immediately.
Enterprise Medical Assistant Manager
First Choice Pediatrics/ Pediatrics Associate
12.2012 - 08.2023
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
Dispatcher/ Receptionist
Angels Towing
01.2010 - 12.2012
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Receptionist
Cyrus Diagnostic Imaging
06.2008 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Dr. Alberto Sanchez Dental Office
02.2009 - 09.2009
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cashier
Wendy's
09.2007 - 08.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Pharmacy Technician
Walgreens Pharmacy
02.2005 - 10.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Eckerd Pharmacy/ CVS Pharmacy
08.2001 - 02.2005
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
Education
CCMA - Medical Assisting
Light House Medical Academy
Altamonte Springs, FL06.2012
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05.2003
Skills
- Medical Assistance
- Account Updates
- Medication Administration
- Suture Removal
- Staple Removal
- Vaccine Management
- Vaccine Administration
- Assess Patient Needs
- Prioritizing Workflows
- Recording Test Results
- Assignment Delegation
- HIPAA Guidelines
- OSHA Guidelines
- HEDIS Guidelines
- Medical Inventory Management using DAW
- Insurance Processing
- Administrative Duties
- Patient Interviews
- Obtaining Prior Authorizations
- Proper Waste Disposal
- Patient Flow
- Efficiency Improvement
- Dressing Changes
- Sanitize Instruments
- Medical Histories and Vital Statistics
- Electronic Medical Record Software (ECW)
- Patient Medical Histories
- Establish Policies
- Instructional Materials Development
- Organizational Goal Development
- Facility Inspections
- Patient Data Management Systems
- Verify Laboratory Results
- Clinical Quality Program Standards
- E Clinical Works EMR experience
- Epic experience
Skills
- Calibrate Equipment
- Workflow Improvements
- Interview future Medical
- Recruit Well-Qualified Staff
- Quality Assurance Controls
- Corrective Actions
- Training Programs
- Training and Development
- Workflow Schedules
- Team Leadership
- Verbal and Written Communication
- Patient Scheduling
- PowerPoint Presentations
- New Hire Training
- Value-Based Programs
- Mentoring
Certification
NHA CCMA certified A3L4J4Q7
Languages
Spanish
Native or Bilingual
Timeline
Student Proctor
National Healthcareer Association, NHA
05.2019 - Current
Enterprise Medical Assistant Manager
First Choice Pediatrics/ Pediatrics Associate
12.2012 - 08.2023
Dispatcher/ Receptionist
Angels Towing
01.2010 - 12.2012
Receptionist
Dr. Alberto Sanchez Dental Office
02.2009 - 09.2009
Receptionist
Cyrus Diagnostic Imaging
06.2008 - 12.2009
Cashier
Wendy's
09.2007 - 08.2009
Pharmacy Technician
Walgreens Pharmacy
02.2005 - 10.2005
Pharmacy Technician
Eckerd Pharmacy/ CVS Pharmacy
08.2001 - 02.2005
CCMA - Medical Assisting
Light House Medical Academy
High School Diploma -
Port Charlotte High School
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