Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nerina Moreno Serra

Homestead,FL

Summary

Adept at multitasking and organization, I leveraged my tech-savvy skills at MINSAP to enhance customer satisfaction and safety compliance. Known for exceptional attention to detail and customer service, I efficiently managed diverse roles across sectors, achieving significant improvements in operational efficiency and client rapport without compromising on quality or safety standards.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Técnica Estadísticas

MINSAP
11.2018 - 04.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Home Health Aide

Personas Conocidas.
08.2014 - 10.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Secretaria Ejecutiva

Palmares S.A
02.2005 - 12.2013
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.

Pet Sitter

Perros Y Gatos
12.2003 - 06.2004
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.

Babysitter

Niños
03.2000 - 11.2002
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

No Degree - Home Health Aide, HHA

Piberry Institute
Homestead, FL
07.2024

High School Diploma -

EOC-SOC-FOC "Manolito Aguiar"
Habana, Cuba
07.1999

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Troubleshooting
  • Documentation And Reporting
  • Work Planning and Prioritization
  • Customer interaction
  • OSHA Compliance
  • Extensive Organizational Skills
  • Issue Resolution
  • Tech-Savvy
  • Document Preparation
  • Customer rapport

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.

Timeline

Técnica Estadísticas

MINSAP
11.2018 - 04.2024

Home Health Aide

Personas Conocidas.
08.2014 - 10.2018

Secretaria Ejecutiva

Palmares S.A
02.2005 - 12.2013

Pet Sitter

Perros Y Gatos
12.2003 - 06.2004

Babysitter

Niños
03.2000 - 11.2002

No Degree - Home Health Aide, HHA

Piberry Institute

High School Diploma -

EOC-SOC-FOC "Manolito Aguiar"

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Nerina Moreno Serra