Summary
Overview
Work History
Education
Skills
Timeline
Generic

NERISA FAAPITO

Tacoma,WA

Summary

Dynamic and detail-oriented professional with extensive experience at MultiCare Health, excelling in patient registration and conflict resolution. Proven ability to enhance office efficiency through effective team collaboration and meticulous administrative support. Adept at managing high-volume inquiries while maintaining a professional demeanor, ensuring exceptional service delivery in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

VERSTELA
Tacoma, Washington
06.2025 - Current
  • Greeted and assisted visitors with friendly and professional demeanor.
  • Managed incoming calls, directing them to appropriate departments efficiently.
  • Maintained cleanliness and orderliness of the front desk area and lobby.
  • Processed mail and deliveries, ensuring timely distribution to team members.
  • Handled customer inquiries, providing accurate information about services offered.
  • Collaborated with team members to enhance overall office operations and efficiency.
  • Assisted in maintaining office supplies inventory, reordering as needed for smooth operations.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.

Passenger Service Agent

Horizon Air
SeaTac, Washington
09.2023 - 05.2025
  • Assisted passengers with check-in and boarding procedures.
  • Managed baggage handling and ensured timely delivery to designated areas.
  • Provided information on flight schedules and gate changes to travelers.
  • Coordinated with airline staff to resolve passenger inquiries and issues.
  • Maintained cleanliness and organization in the passenger service area.
  • Collaborated with team members to ensure efficient passenger flow.
  • Handled lost luggage claims and documented passenger interactions effectively.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Operated computerized system to handle ticketing and check-ins.
  • Maintained accurate records of passenger manifests and checked luggage tags.
  • Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Weighed luggage and collected fees for excess baggage.
  • Greeted passengers and assisted with their inquiries.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Assessed passenger's needs and abilities to deploy correct mobility equipment.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Ensured all safety protocols were followed during the check-in process.
  • Utilized PA system to announce departures and changes to landings.
  • Coordinated ground transportation services for arriving and departing passengers.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Tracked lost items belonging to passengers and coordinated delivery when found.
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
  • Verified identification of passengers for security purposes.
  • Performed pre-flight inspections on aircrafts prior to departure.
  • Communicated effectively with other departments including maintenance staff, cargo handlers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Took reservations from patrons by phone or online.

Patient Access Representative

MultiCare Health
Federal Way, Washington
05.2020 - 08.2023
  • Verified insurance eligibility and benefits for incoming patients.
  • Scheduled patient appointments using electronic health record systems.
  • Assisted patients with registration forms and required documentation.
  • Coordinated communication between patients and healthcare providers.
  • Managed front desk operations, including phone calls and patient inquiries.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Educated patients on pre-visit requirements and processes.
  • Collaborated with medical staff to ensure efficient patient flow and service delivery.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Provided assistance to internal departments when needed.
  • Assisted with scheduling outpatient appointments.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Assisted with preparing daily cash reports for accounting department.
  • Responded to patient inquiries regarding billing or financial matters.
  • Actively participated in team meetings and training sessions.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Followed up on unpaid claims in a timely manner.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Stayed current on community-based resources and services useful to patients.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.

Patient Service Representative

Conifer Healthcare Solutions
Tacoma, Washington
11.2018 - 03.2020
  • Managed patient scheduling and appointment confirmations efficiently.
  • Assisted patients with insurance verification and billing inquiries promptly.
  • Facilitated communication between healthcare providers and patients effectively.
  • Maintained accurate patient records in electronic health systems diligently.
  • Provided excellent customer service in a fast-paced medical environment consistently.
  • Coordinated patient referrals and follow-up appointments seamlessly.
  • Resolved patient concerns and complaints with empathy and professionalism.
  • Answered incoming calls in a professional manner.
  • Trained new staff on office procedures and patient interaction techniques thoroughly.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Maintained a clean and organized reception area.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Obtained proper authorization and identification to release confidential medical records.
  • Assisted with the completion of medical forms and records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Ran credit card batches and balanced deposits on daily basis.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Utilized technology and specialized software to maximize productivity.
  • Maintained accurate records of services provided during each visit or procedure.
  • Verified demographics and insurance information to register patients in computer system.

Education

High School Diploma -

LAKEWOOD HIGH SCHOOL
Lakewood, CA
06-2009

Skills

  • Patient registration
  • Conflict resolution
  • Team collaboration
  • Time management
  • Professional demeanor
  • Administrative support
  • Spreadsheet tracking
  • Office administration

Timeline

Front Desk Receptionist

VERSTELA
06.2025 - Current

Passenger Service Agent

Horizon Air
09.2023 - 05.2025

Patient Access Representative

MultiCare Health
05.2020 - 08.2023

Patient Service Representative

Conifer Healthcare Solutions
11.2018 - 03.2020

High School Diploma -

LAKEWOOD HIGH SCHOOL

Similar Profiles

CREATE PROFILE
NERISA FAAPITO
Want your own profile? Create for free at Resume-Now.com