Nerissa De Ocampo
Edgewood,WA
Summary
Reliable individual demonstrating high level of ownership and initiative, in leadership role. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to accomplish goals. Proficient in identifying challenging areas and achieving corrective measures. Offering knack for building productive working relationships, proven leader and team player, and develop colleagues and interface with professionals on all levels.
Overview
21
21
years of professional experience
Work History
Manager, Connectivity Implementation (Accounting)
Expeditors International Of Washington Inc
Seattle, WA
10.2016 - Current
- Primary contact for Finance and Accounting projects related to EDI for 340+ locations globally for company of 18,000 employees. Including EDI with external trading partners and internal digitization processes.
- Lead teams in automation and use root cause analysis to drive improvements to billing processes across global network. Provided solutions for best practices and training to ensure compliance with industry and government regulations and company guidelines.
- Unique leadership role within company bridging gap between Sales, Operations, Finance and Accounting, and Information Services in developing a billing process resulting in accurate and timely payments, meeting customer deliverables and company initiatives.
- Adept in EDI, Transportation/Supply Chain including Import, Export, Brokerage and Distribution services.
- Evaluated business needs and issues to devise targeted solutions for Finance and Accounting EDI-related processes.
- Stakeholder and cross-functional teams collaboration.
- Demonstrated exceptional customer service and relationship building with stakeholders within and outside the organization.
- Managed team composed of Support Technician, Implementation Coordinator and team Supervisor.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Responsible for all aspects of talent acquisition - reviewing resumes, interviews, onboarding.
Supervisor
Expeditors International Of Washington Inc
Seattle, WA
02.2013 - 09.2016
- Encompassed all job duties as EDI Billing Coordinator for complex projects.
- Managed the project queue to prevent backlogs or cleared backlogs quickly and efficiently.
- Prioritized and delegated projects and tasks.
- Prepared and presented technical and process proposals both internally and for clients.
- Collaborated with Accounting, IT, operations and business teams to deliver comprehensive solutions and successful deployment of EDI.
- Bridge gap between IT, Accounting, Operations, Sales and Business teams.
- Demonstrated exceptional customer service to both internal and external customers.
- Hired, trained, mentored and conducted performance reviews.
- Supervised team composed of Support Technician, and Implementation Coordinators.
EDI Billing Coordinator
Expeditors International of WA
Seattle, WA
02.2007 - 01.2013
- Followed procedures for completing new customer implementations to establish an electronic billing process using EDI (ANSI X12, EDIFACT, XML) and proprietary standards.
- Gather all requirements needed for the EDI process including operational procedures, business and compliance requirements, and technical specifications.
- Ensured and/or enforced compliance of internal Finance and Accounting policies, company procedures and regulations within the Transportation industry.
- Exhibit advanced knowledge of EDI, billing/AR/AP processes, Transportation/Logistics standards and operations procedures on daily basis.
- Documented all information related to the project and submit complete and accurate packet to the EDI team for development.
- Coordinated end-to-end testing and deployment plan with the EDI team, operations and trading partner.
- Bridge gap between IT, Accounting, Operations, Sales and Business teams.
- Gathered all requirements needed for the EDI process including operational procedures, business and compliance requirements, and technical specifications.
- Kept projects, enhancements and other requests organized.
- Consistently delivered accurate and timely deployments.
Supervisor, EDI Support
Expeditors International Of Washington Inc
Seattle, WA
05.2003 - 01.2007
- Managed helpdesk team to ensure incoming requests are addressed accurately and in a timely manner.
- Demonstrated exceptional customer service to both internal and external customers.
- Created procedures and training documentation.
- Regularly analyzed helpdesk requests to identify trends, implementing solutions to address issues fully encompassing versus client specific fixes.
- Escalation path for complex issues and requests.
- Collaborated and solicited feedback from business and operations on improvements to procedures and user-interface application.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Hired, trained, mentored and conducted performance reviews.
- Supervised team composed of Support Technicans and Lead.
Education
High School Diploma -
Spanaway Lake High School
Spanaway, WAArchitecture
University of Washington
Seattle, WAAutoCAD -
Pierce College
Puyallup, WAA+/Network+ Certification -
Clover Park Technical College
Lakewood, WAAccounting Classes -
Bellevue College
Bellevue, WASkills
- Electronic Data Interchange (ANSI X12, EDIFACT, XML, FTP/sFTP/AS2, VAN), JSON, Kafka
- Specbuilder, IBM Sterling Visual Mapper, WebMethods
- SQL
- A/Network
- MS Office 365
- Accounting - customer billing/payments, tax invoicing
- Transportation/Logistics - Import/Export, Air/Ocean/Surface/Brokerage/Distribution
- IATA/FIATA Certification
- Complex Problem Solving
- Decision Making
- Detail-Oriented
- Documentation and Reporting
- Hiring and Training
- Operating Procedures and Policies
- Project Management
- Relationship Building
- Staff Development
- Team Leadership
- Training and Mentoring
- Verbal and Written Communication
- Work Planning and Prioritization
Languages
Tagalog
Native/ Bilingual
Timeline
Manager, Connectivity Implementation (Accounting)
Expeditors International Of Washington Inc
10.2016 - Current
Supervisor
Expeditors International Of Washington Inc
02.2013 - 09.2016
EDI Billing Coordinator
Expeditors International of WA
02.2007 - 01.2013
Supervisor, EDI Support
Expeditors International Of Washington Inc
05.2003 - 01.2007
High School Diploma -
Spanaway Lake High School
Architecture
University of Washington
AutoCAD -
Pierce College
A+/Network+ Certification -
Clover Park Technical College
Accounting Classes -
Bellevue College
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