NERISSA FRAIME
English,IN
Summary
Highly experienced healthcare administration professional with over 7 years of progressive responsibility supporting medical staff, physicians, and hospital leadership. Expert in credentialing, privileging, provider onboarding, medical staff governance, and regulatory compliance. Proven ability to serve as a liaison between physicians and health system leadership while ensuring timely, accurate, and compliant medical staff processes.
Overview
8
8
years of professional experience
Work History
Medical Staff Office Supervisor / Medical Staff Coordinator / Peer Review Specialist
Baptist Health Floyd
04.2021 - Current
- Serve as primary liaison between physicians, allied health professionals, department chairs, and hospital leadership.
- Manage full-cycle medical staff credentialing, recredentialing, and privileging processes in compliance with medical staff bylaws and regulatory standards.
- Maintain provider files including licensure, malpractice insurance, board certification, immunizations, and expirable documentation.
- Coordinate OPPE/FPPE data collection, trending, and reporting to support quality and performance improvement initiatives.
- Prepare agendas, documentation, and official minutes for medical staff committees and departmental meetings.
- Manage provider onboarding for physicians, allied health professionals, medical students, and vendor observers.
- Oversee provider status changes, including provisional appointments, reappointments, resignations, and leave of absence.
- Maintain accurate provider data in NPDB, Indiana License Watch, and internal credentialing databases.
- Develop, distribute, and maintain physician call schedules.
- Administer medical staff dues and manage physician stipend tracking, contracts, attendance, and quarterly reporting.
- Run credentialing and quality reports for executive leadership and hospital administration.
- Identify opportunities for process improvement to enhance efficiency and physician satisfaction.
Administrative Assistant – Patient Services
01.2019 - 04.2021
- Supported nursing leadership and hospital administration with physician and staff coordination.
- Managed payroll for 150+ employees across multiple clinical and administrative departments.
- Maintained personnel records including FMLA, workers’ compensation, and compliance documentation.
- Coordinated scheduling, orientation logistics, and education support for clinical staff.
- Provided administrative support during COVID-19 response initiatives.
Medicaid Insurance Representative
10.2017 - 01.2019
- Followed up on Medicaid claims and assisted patients with insurance-related inquiries.
- Delivered courteous customer service and payment processing.
Education
Master of Business Administration (MBA) -
Western Governors University
Bachelor of Science - Elementary Education
Western Governors University
Medical Assistant - Nursing Studies
Ivy Tech Community College
Skills
- Medical Staff Credentialing Systems
- Microsoft Office (Word, Excel, Outlook, Teams)
- Virtual Meeting Platforms (Zoom)
- Provider Databases & Reporting Tools
Timeline
Medical Staff Office Supervisor / Medical Staff Coordinator / Peer Review Specialist
Baptist Health Floyd
04.2021 - Current
Administrative Assistant – Patient Services
01.2019 - 04.2021
Medicaid Insurance Representative
10.2017 - 01.2019
Bachelor of Science - Elementary Education
Western Governors University
Medical Assistant - Nursing Studies
Ivy Tech Community College
Master of Business Administration (MBA) -
Western Governors University
CORE COMPETENCIES
- Medical Staff Credentialing & Privileging
- Physician Services & Provider Relations
- Medical Staff Bylaws & Governance
- OPPE / FPPE & Peer Review
- Provider Onboarding & Offboarding
- NPDB & Indiana License Watch
- Medical Staff Committees & Meetings
- Provider Data Management
- Regulatory Compliance (Joint Commission)
- Physician Contracts & Stipends
- Call Schedule Coordination
- Reporting & Performance Metrics