Nerissa Lee
Manor,TX
Summary
Dynamic and detail-oriented professional skilled in managing a wide range of administrative tasks with a strong focus on accuracy and efficiency. Proven experience in data entry, record maintenance, and optimizing office operations ensures timely completion of tasks with minimal errors. A conscientious work ethic and methodical approach consistently yield high-quality results and foster a well-organized work environment. Expertise in developing and delivering impactful training programs emphasizes collaboration and adaptability to meet evolving organizational needs, complemented by skills in instructional design, coaching, and performance assessment.
Overview
13
13
years of professional experience
Work History
Resident Trainer
Marbridge Foundation
Manchaca, TX
02.2026 - Current
- Promoted an inclusive learning environment by accommodating diverse backgrounds, learning styles, and individual needs within each training session.
- Provided ongoing support and mentorship to residents as they transitioned from training into their professional roles, ensuring a smooth acclimation process.
- Evaluated the effectiveness of training programs through regular assessments, modifying content as needed to optimize learning outcomes.
- Provided personalized coaching to underperforming residents, elevating their skill sets and overall performance.
Monitor I
Austin Transitional Center
Del Valle, TX
05.2025 - 10.2025
- Monitored client activities to promote safety and compliance within the facility environment.
- Assisted in coordinating daily schedules to optimize staff coverage and service delivery.
- Maintained accurate records of client interactions and incidents to support operational transparency.
- Collaborated with team members to identify and address client needs effectively and promptly.
Mail Carrier
United States Post Office
Manor, TX
12.2024 - 05.2025
- Delivered mail and packages promptly while adhering to established routes and schedules.
- Maintained accurate records of deliveries and pickups to ensure effective communication with team members.
- Operated postal delivery vehicles safely while observing traffic regulations and safety protocols.
Tax Examiner
Internal Revenue Services
Austin, TX
01.2020 - 12.2024
- Reviewed tax returns for accuracy and compliance with federal and state regulations.
- Assisted in identifying discrepancies and inconsistencies in taxpayer documentation.
- Communicated findings to taxpayers clearly to facilitate understanding of tax obligations.
- Analyzed complex financial documents to determine tax liabilities and eligibility for refunds.
- Maintained up-to-date knowledge of changing legislation related to taxation policies and procedures.
- Identified areas where additional taxes are due by reviewing financial data of individuals or businesses.
- Drafted correspondence to taxpayers regarding any changes or adjustments needed on their tax return.
Medical Transporter
Safe Alliance
Austin, TX
09.2017 - 01.2020
- Collaborated with healthcare providers to coordinate timely patient pick-ups and drop-offs, enhancing service delivery.
- Transported patients safely to and from medical appointments, ensuring comfort and compliance with safety protocols.
- Maintained accurate records of patient transport schedules and incidents for operational efficiency.
Youth Care Worker
Safe Alliance
Austin, TX
08.2013 - 09.2017
- Facilitated group activities to promote social interaction and personal development among youth.
- Implemented individualized care plans to address specific emotional and behavioral needs of clients.
- Monitored daily routines, ensuring safety and compliance with established protocols.
- Collaborated with multidisciplinary teams to develop strategies for crisis intervention and conflict resolution.
Education
Criminal Justice
University of Phoenix
TexasHigh School Diploma - undefined
Forest Brook High School
Tx05-1997
Skills
- Document management
- Sensitive information management
- Collaborative teamwork
- Clear communication
- Coaching and development
- Training delivery
- Coaching techniques
- Application of adult learning principles
- Comprehensive reporting
Timeline
Resident Trainer
Marbridge Foundation
02.2026 - Current
Monitor I
Austin Transitional Center
05.2025 - 10.2025
Mail Carrier
United States Post Office
12.2024 - 05.2025
Tax Examiner
Internal Revenue Services
01.2020 - 12.2024
Medical Transporter
Safe Alliance
09.2017 - 01.2020
Youth Care Worker
Safe Alliance
08.2013 - 09.2017
High School Diploma - undefined
Forest Brook High School
Criminal Justice
University of Phoenix