Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nerissa Mangru

South Ozone Park,NY

Summary

Administrative professional with exceptional typing skills and data entry expertise. Proven ability to update daily logs, investigate discrepancies, and manage records efficiently. Committed to maximizing service quality while working independently with minimal supervision.

Overview

9
9
years of professional experience

Work History

Accountant

Mirach Shipping Inc.
New York, NY
01.2015 - 07.2015
  • Conveyed financial data to management by evaluating accounting information and generating reports.
  • Assessed balance sheet accounts and posted monthly journal entries accurately.
  • Summarized current financial transactions through thorough auditing of documents.
  • Guided accounting clerical staff by coordinating activities and resolving inquiries.
  • Reconciled financial discrepancies by collecting and analyzing account data.
  • Prepared payments by verifying documentation and processing disbursement requests.
  • Records personnel and payroll documents based on verbal and written directives.
  • Processed payroll actions utilizing automated systems for efficiency and accuracy.
  • Typed correspondence, reports, and other written materials from rough drafts and corrected copies.
  • Maintained confidentiality of financial information to protect customer trust and operations.
  • Recorded transactions in QuickBooks and dispatched invoices to clients.

Sales Associate

Hollister, Inc.
New York, NY
11.2011 - 01.2014
  • Responsible for serving customers and selling merchandise. Provides courteous service to customers in a timely manner to generate sales and drive conversion by engaging customers with superior service and attention.
  • Possess thorough knowledge regarding the merchandise offered for sale. Keep up to date on any special promotion. Help to move merchandise around inside the store based on the store manager's direction. Assist in restocking merchandise, as needed. Guide customers around the store. Relay customer requests or suggestions to management quickly.
  • Recognize possible security risks and thefts and knows how to handle or prevent such situations.

Volunteer Tax Preparer

Volunteer Income Tax Assistance Program
New York, NY
01.2011 - 04.2011
  • Assisted low and middle income individuals to file their tax returns. Reviewed the completed tax returns for accuracy.
  • Referred taxpayers with complex returns to the IRS assistance office.
  • Maintained accurate records of assistance provided, and the confidentiality of taxpayers information. Ensured a copy of the document is given to the taxpayer.
  • Assisted in screening potential taxpayers over the phone and setting up appointments.

Secretary

Massada Home Sales, Inc.
New York, NY
12.2007 - 02.2009
  • Prepared leasing proposals, contracts, letters, memorandums, and agendas efficiently.
  • Coordinated office functions, managing calendars, busy phones, travel arrangements, and meeting preparations.
  • Compile, log, and structure material designated for typing based on guidelines.
  • Provided administrative support and streamlined procedures to meet tight deadlines.
  • Answered public inquiries and supplied information regarding company operations.
  • Greeted visitors, routed calls, and monitored visitor access effectively.
  • Notified employees of visitor arrivals or appointment cancellations promptly.
  • Sorted mail, collected parcels, and managed fax transmissions and deliveries.
  • Maintained reception area operations to ensure a welcoming environment.

Help Desk Technician / Information Manager

The LEARN Program
New York, NY
12.2006 - 07.2007
  • Assisted customers with problems they incur with their computers and filled out payroll paperwork.
  • Maintained inventory of supplies, ordering supplies and setting up office/computer equipment.
  • Performed duties of a highly confidential nature that require comprehensive knowledge of organizational policies, practices, and procedures.

Sales Associate / Cashier

Modell's Sporting Goods
New York, NY
07.2006 - 04.2007
  • Made out sales checks; received cash, check, and charged payments; bagged purchases; and gave change and receipts. Had to open and/or close cash registers.
  • Handled returns and exchanges of merchandise, wrapped gifts, and kept work areas neat and clean.

Education

Associate in Applied Science - Accounting

New York City College of Technology
Brooklyn, NY
06.2011

Bachelor of Science - Business Administration

Baruch College, City University of New York
New York, NY

Skills

  • Attention to detail
  • Call handling
  • Typing Speed: 65 WPM with 97% accuracy
  • Data entry and 10-key proficiency
  • Filing systems and record keeping
  • Editing skills
  • Accounting principles and tax preparation
  • Computational abilities
  • Basic computer literacy
  • Multi-tasking capabilities
  • Problem-solving expertise
  • Customer service excellence
  • Rule adherence
  • Organizational methods
  • Interpersonal communication skills
  • Verbal communication proficiency
  • MS Office Suite expertise
  • Proficient in Excel using advanced formula skills
    and experience with PivotTables
  • Payroll management systems and practices
  • Confidentiality maintenance practices
  • QuickBooks proficiency
  • Data analysis techniques and report preparation

References

Will furnish upon request.

Timeline

Accountant

Mirach Shipping Inc.
01.2015 - 07.2015

Sales Associate

Hollister, Inc.
11.2011 - 01.2014

Volunteer Tax Preparer

Volunteer Income Tax Assistance Program
01.2011 - 04.2011

Secretary

Massada Home Sales, Inc.
12.2007 - 02.2009

Help Desk Technician / Information Manager

The LEARN Program
12.2006 - 07.2007

Sales Associate / Cashier

Modell's Sporting Goods
07.2006 - 04.2007

Associate in Applied Science - Accounting

New York City College of Technology

Bachelor of Science - Business Administration

Baruch College, City University of New York

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