Nerissa Persad
Richmond Hill,NY
Summary
Dynamic Medical Receptionist with extensive experience at AMB Medical, adept at optimizing front desk operations and enhancing patient relations. Proficient in insurance verification and electronic medical records management, I fostered a welcoming environment that improved patient satisfaction and reduced no-shows through effective reminder systems. Committed to maintaining HIPAA compliance and confidentiality.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
AMB Medical
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verify patients insurance, demographic, and health history to keep information current using the medical software Criterions, collected copayments and balancing the books for the day
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care
- Optimized appointment scheduling to maximize doctor availability.
- Improved patient follow-up, reducing missed appointments through effective reminder calls
HHA
Partners In Care, Visiting Nurse Service of New York
07.2017 - 11.2021
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
Education
High School Diploma - Business Administration
Bushwick High School
Brooklyn, NY06.1998
Skills
- Front desk operations
- Appointment scheduling
- Insurance verification
- Appointment management
- Patient relations
- EMR / EHR- Criterions
- Medical office administration
- Outpatient care
- Proficient in Microsoft word, Excel
- Account management
Timeline
Medical Receptionist
AMB Medical
01.2022 - Current
HHA
Partners In Care, Visiting Nurse Service of New York
07.2017 - 11.2021
High School Diploma - Business Administration
Bushwick High School
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