Nerissa Williams
patient access rep II
Lufkin,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient access lead position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Access Team Lead
Conifer Health Solutions
03.2016 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Tax Preparer
Compro Tax
03.2012 - Current
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Prepared tax returns for clients in [Industry] and [Industry] according to government regulations and requirements.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
- Facilitated integration of modern tax software with client accounting software.
Support Staff Member
Burke Mental Health
08.2014 - 03.2016
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Greeted and checked in guests at front desk for appointments.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Aided customers completing paperwork by explaining instructions and requirements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Answered and quickly redirected large volume of calls on central system.
- Performed research to collect and record industry data.
- Used [Software] to prepare various correspondence, reports and other written material.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
High School Diploma -
Corrigan-Camden High School
Corrigan, TX05.1993
Skills
- Hospital Security
- Infection Control Procedures
- Diagnostic Codes
- Medical Terminology
- Trend Monitoring
- Office Supplies and Inventory
- Insurance Company Knowledge
- Accounts Payable and Accounts Receivable
- Team Leadership
- Electronic Health Records Systems
- Determination Rendering
- Patient Data Management Systems
- Patient Medical Histories
- Till Counting
- Patient Identification
- Computerized Maintenance Management Systems
- Inpatient Registration
- Payment Processing
- Demographics Information
- Fee Collection
- Insurance Billing
- PCI (Payment Card Industry)
- Customer Satisfaction
- Registration Coordination
- Medical Services Administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
strong reading positive worker
I am a person pay attention to details and will always read tediously over and documents presented to me, I am also a positive worker who try to help my team to achieve any task at hand, Supervisors look to me to rally the troops
Timeline
Patient Access Team Lead
Conifer Health Solutions
03.2016 - Current
Support Staff Member
Burke Mental Health
08.2014 - 03.2016
Tax Preparer
Compro Tax
03.2012 - Current
High School Diploma -
Corrigan-Camden High School
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