Summary
Overview
Work History
Education
Skills
Timeline
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NERITZA J. GARCÍA CRUZ

Reynoldsburg

Summary

A hardworking and reliable cashier focused on going above and beyond to support the team and serve customers. Trained in money handling and offering top-notch customer services abilities. Motivated to continue to learn and grow within the company as a professional.

Overview

26
26
years of professional experience

Work History

Table Game Dealer

Hollywood Casino Columbus
01.2022 - Current
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Package Handler

Micro Center Corporate Office
09.2019 - Current
  • Labeled the containers with identifying information such as storage bins and final destinations
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
  • Continuously classified and filed records to keep the system efficient and all information organized

Cashier

Cyber Check Multiservices
05.2017 - 08.2019
  • Operated POS cash register, handling an average of [Number] transactions on average daily
  • Stayed on top of policy changes and promotions to better serve customers with current information
  • Engaged customers and built connections using a positive, upbeat attitude
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Helped management solve customer concerns with proactive approaches based on retail knowledge

Cashier / Receptionist

Triangle Toyota de San Juan Service Department
04.2008 - 03.2017
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Increased customer satisfaction ratings by [Number]% in [Number] months
  • Operated POS cash register, handling an average of [Number] transactions on average daily
  • Stayed on top of policy changes and promotions to better serve customers with current information
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
  • Boosted team success by working well with all members and cross-training in different positions and departments
  • Increased sales of target items by employing excellent upselling and communication skills
  • Engaged customers and built connections using a positive, upbeat attitude

Administrative Assistant

Hato Rey Urban Hub
08.1998 - 06.2007
  • Filed and retrieved documents, introducing a more efficient filing system that was adopted by the company
  • Greeted visitors and escorted them to their destinations
  • Scheduled meetings and assisted in making travel arrangements
  • Supported front office staff by providing word processing of correspondence and reports
  • Updated office calendar with new meetings, events and appointments to avoid overbooking
  • Consulted with customers to understand their desires and suggest the best products to meet their needs

Education

Certificate - Local and International cuisine

Caribbean Culinary Institute King
San Juan, PR
07.2009

High School Diploma -

Escuela Francisco Manrique Cabrera
Bayamón
05.1996

Skills

  • Sales enablement
  • Answer telephone calls
  • Route correspondence
  • Manage files
  • Greet visitors
  • Cash handling
  • Customer service
  • Process transactions

Timeline

Table Game Dealer

Hollywood Casino Columbus
01.2022 - Current

Package Handler

Micro Center Corporate Office
09.2019 - Current

Cashier

Cyber Check Multiservices
05.2017 - 08.2019

Cashier / Receptionist

Triangle Toyota de San Juan Service Department
04.2008 - 03.2017

Administrative Assistant

Hato Rey Urban Hub
08.1998 - 06.2007

Certificate - Local and International cuisine

Caribbean Culinary Institute King

High School Diploma -

Escuela Francisco Manrique Cabrera

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NERITZA J. GARCÍA CRUZ