Neriyah Mason
Raleigh,NC
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Wake Spine & Pain Specialists
06.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Office Assistant
The Brian Center
08.2023 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Hillside High
Durham, NC01-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Scheduling
- File organization
- Oral and writing communication
- Administrative support
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Office organization
- Filing
- Initiative-taking
- Confidentiality handling
- Guest relations
Timeline
Front Desk Receptionist
Wake Spine & Pain Specialists
06.2024 - 03.2025
Office Assistant
The Brian Center
08.2023 - 03.2024
High School Diploma -
Hillside High
Similar Profiles
Matina McCainMatina McCain
Human Resources Assistant at Wake Spine & Pain SpecialistsHuman Resources Assistant at Wake Spine & Pain Specialists
Rachel SmitleyRachel Smitley
Lead Medical Assistant at Wake Spine and Pain SpecialistsLead Medical Assistant at Wake Spine and Pain Specialists
Kimora WilkinsKimora Wilkins
Clinic Float - Intake Specialist at Wake Spine and PainClinic Float - Intake Specialist at Wake Spine and Pain
Noel BasnightNoel Basnight
Customer Service Advocate at CenteneCustomer Service Advocate at Centene
Katherine GascoigneKatherine Gascoigne
Recreational Therapist at Wilson Medical CenterRecreational Therapist at Wilson Medical Center