Nerlande Altine
Lake Worth,Florida
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
One Stop Community Center
Lake Worth, FL
01.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected clients deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
Front Desk Receptionist
Foundcare Inc
West Palm Beach, FL
06.2019 - 01.2021
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients satisfaction , provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Receptionist
Partner In Health- Haiti
Saint-Marc, Haiti
01.2012 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL2025
ESL
Adult Education Center of Palm Beach
West Palm Beach, FL01.2020
High School Diploma -
College Classique De Saint-Marc
Saint-Marc, Haiti07.2005
Skills
- Greeting and Seating Clients
- Telephone Etiquette
- Customer Complaint Resolution
- Front Desk Operations
- Visitor and Customer Relations
- Call Answering and Routing
- Positive Attitude and Energetic
- Office Supplies and Inventory
Languages
English
French
Creole
Additional Information
REFERENCES
Sheila Hosty, Lead medical and Dental
Lantana Clinic
(561) 664-5131
Flaca Alxis-Dalce, CEO
One Stop Community Services
(561) 410-2142
Foundcare Inc
(561) 306-2105
Timeline
Front Desk Receptionist
One Stop Community Center
01.2021 - Current
Front Desk Receptionist
Foundcare Inc
06.2019 - 01.2021
Receptionist
Partner In Health- Haiti
01.2012 - 09.2018
Associate of Arts - Nursing
Palm Beach State College
ESL
Adult Education Center of Palm Beach
High School Diploma -
College Classique De Saint-Marc
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