Nerlene Mere

• Cultivated relationships with stakeholders via email/phone building rapport effectively communicating and presenting information.

• Interviewed and prospected future employees for hiring and onboarding process.

• Consulted with CEO for best practices and discussing ongoing trends within in field to acquire new equipment and assets for company.

• Multi-tasked using various programs such as Excel, Word, load board etc, leveraging a typing speed of 40 wpm with 85% accuracy.

• Research prospective customers and maintain data quality, relevant information and history of campaigns and leads.

• Communicate complex concepts to customers ensuring products and utilization are understood.

• Pitch and manage products that drive continuous improvement of the customer experience and improve KPIs through resolution rate and satisfaction.

• Built pipeline to meet team metrics utilizing Dynamics software and outbound calls sales cycle.

Selected for HQ assignment to model current structure for Assisted Sales structure and AOR for team.

Prepared and scheduled pick-up and delivery of luxury goods for clients by coordinating with fellow stores procurement
and distribution centers.
• Analyzed merchandise and systems to ensure items met company standards and compliant.
• Handled quality management of company assets including visual merchandise, client orders, courier deliveries
and internal audits.
• Reviewed store communications on new launches and policies and delivered to key stakeholders/peers.
• Evaluated incoming and outgoing products, ensuring they are free of defects and meet LVMH quality standards.
• Managed client complaints/issues with repairs and processed them to customer care teams for further
evaluation.