Maria Santana
Milwaukee,WI
Summary
Certified Cleaning Crew Manager with proven track record of leading cleaning crews to maintain high standards of cleanliness and efficiency. Successfully managed teams to ensure timely and thorough completion of tasks, enhancing overall operational performance. Demonstrated expertise in team leadership and operational planning.
Overview
8
8
years of professional experience
Work History
Cleaning Crew Manager
Loyal Shine Cleaning Services LLC
02.2023 - Current
- Supervised daily cleaning operations to ensure quality and efficiency within the team.
- Trained new staff on cleaning protocols and safety measures to maintain high standards.
- Conducted regular inspections to ensure compliance with company policies and client specifications.
- Developed and implemented cleaning schedules for optimal workforce allocation.
- Coordinated supply inventory management, ensuring availability of necessary cleaning products and equipment.
- Evaluated team performance, providing feedback and support for continuous improvement initiatives.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
- Streamlined inventory management, ensuring adequate supplies for all cleaning tasks at hand.
- Led a team of cleaners to consistently complete projects on time and within budget constraints.
- Proactively identified potential problems or obstacles in cleaning projects, devising creative solutions when needed.
Cleaning Team Leader
Airbnb
09.2021 - 01.2023
- Trained and mentored team members on best practices for efficient cleaning techniques.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
- Conducted quality inspections to maintain consistency in service delivery across properties.
- Collaborated with management to identify areas for process improvement and enhanced efficiency.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
Paralegal
Court Of Justice
02.2018 - 07.2020
- Conducted legal research to support case preparation and strategy development.
- Drafted, reviewed, and filed legal documents with precision to ensure compliance.
- Managed case files, maintaining organization and accessibility for attorneys.
- Assisted in trial preparation by compiling evidence and preparing exhibits.
- Collaborated with clients to gather information and provide updates on case progress.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Education
Law School - Law
UNIFACS - University Of Salvador
BrazilESOL - Teaching English To Speakers of Other Languages
Milwaukee Area Technical College
Milwaukee, WI08-2026
Associado - Flight Attendant Program
Aeronautas
Salvador, Brazil04-2019
Skills
Team leadership in training
Infection control expertise
Planning & Organization – Experienced in scheduling cleaning tasks, managing supplies, and optimizing workflows for maximum efficiency
Attention to Detail & Compliance – Ensures all areas meet cleanliness standards, internal inspections, and hospital regulations
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Interests
- Personal Development and Self-Improvement
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Cleaning Crew Manager
Loyal Shine Cleaning Services LLC
02.2023 - Current
Cleaning Team Leader
Airbnb
09.2021 - 01.2023
Paralegal
Court Of Justice
02.2018 - 07.2020
Law School - Law
UNIFACS - University Of Salvador
ESOL - Teaching English To Speakers of Other Languages
Milwaukee Area Technical College
Associado - Flight Attendant Program
Aeronautas