Nerline Joseph
Pompano Beach,FL
Summary
Adept at elevating customer experiences, I spearheaded initiatives at Hotwire Communications that significantly enhanced service quality through expert problem-solving and technical support. My leadership in customer service supervision at Badcock Home Furniture improved satisfaction rates, showcasing my strong decision-making and team collaboration skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Launch Engagement Specialist
Hotwire Communications
07.2023 - Current
- Provide the highest level of customer service and set the example for White Glove Service.
- Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.
- Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues.
- Maintain excellent communication with residents regarding any schedule changes.
- Provide concise, clear, and accurate communication to provisioning department regarding any changes/edits to installation appointments.
- scheduled consultations and installations for customers new hotwire customers
Customer Service Supervisor
Badcock Home Furniture
06.2014 - 10.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Science - Physical Therapy Assistance
Keiser University
Fort Lauderdale, FL12.2022
Skills
- Problem-Solving
- Decision-Making
- Customer Service
- Data Entry
- Patient service
- Patient Care
- Pain Management Techniques
- Post-surgical Rehabilitation
- Geriatric Physical Therapy
- Orthopedic Rehabilitation
- Functional Mobility Training
- Gait training
- Therapeutic exercises
- Orthopedics
- Patient Education
- Strengthening
- Strength training
- HIPAA Requirements
- Medical Terminology
- Joint mobilization
- Balance Assessment
- Soft tissue mobilization
- Body Mechanics
- Treatment implementation
- Wheelchair mobility training
- Body Mechanics Instruction
- Prosthetic Training
- Cardiopulmonary Rehabilitation
- Pediatric physical therapy
- Aquatic therapy
Certification
- Physical Therapy Assistant License
- CPR
Languages
CREOLE
Native or Bilingual
Timeline
Launch Engagement Specialist
Hotwire Communications
07.2023 - Current
Customer Service Supervisor
Badcock Home Furniture
06.2014 - 10.2021
Associate of Science - Physical Therapy Assistance
Keiser University
- Physical Therapy Assistant License
- CPR
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