Nerline Myrthil
Hollywood,Florida
Summary
Knowledgeable and dedicated 16+ years of successful working professional with extensive experience in customer service industry. Solid team player with outgoing positive demeanor and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality speed and process optimization Articulate energetic and results-oriented with exemplary passion for developing relationships cultivating partnerships and growing businesses .Exceptional problem solver Driven to success with strong interpersonal.
Overview
23
23
years of professional experience
Work History
Amazon Prime Shopper/ Customer Service
Amazon.Inc
11.2020 - Current
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Cashier/Customer Service
Walmart Store
Pembroke Pines, FL
07.2018 - 07.2020
- Assist Customers in Store checking out process.
- Managing Transactions with customers using cash register.
- Scanning goods and ensuring accurate pricing.
- Collecting payments in cash or credit cards.
- Sorting and collecting merchandise.
- Operated cash register, collected payments and provided accurate change
- Resolved issues regarding customer complaints and escalated worsening concerns
- Welcomed customers, offering assistance to help find necessary store items
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Inspected items for damage and obtained replacements for customers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Assisted with purchases, locating items and signing up for rewards programs
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted customers with account updates, new service additions and promotional offers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Properly verified customer identification for alcohol or tobacco purchases
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Online Shopper
Whole Foods Market Inc
Miami, FL
07.2022 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Hostess/ Waitress
Red Lobster
12.2000 - 12.2016
- Demonstrated genuine hospitality and establishing rapport with guests.
- Addressed day-to day request of customers while displaying enthusiasm and knowledge about restaurant’s menu and products.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
- Delivered highest quality of customer service by providing warm and welcoming environment.
- Resolved guest complaint quickly and efficiently.
- Developed and maintained positive working relationships with others to reach business goals.
- Received frequent customer compliments for going above and beyond normal duties.
- Assisted co-workers providing support to seamlessly help customers.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience
- Monitored dining area to assess server capacity and estimate wait times
- Communicated with kitchen staff about cook times to foster customer satisfaction
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
Home Health Care Aide
American In-Home Care
Miami Gardens, FL
01.2017 - 11.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Education
High School Diploma -
James Ferris High School
35 College Street, Jersey City New Jersey 06.1991
Associate of Science - Sociology
Bloomfield College
Bloomfield, NJSkills
- Capable of embracing change readily
- Excellent communication
- Credit card process
- Clients
- Managing
- Pricing
- Progress
- Quality
- Rapport
- Recording
- Detail-oriented
- Microsoft Office
- Medication Administration
- Home Health Care
- First Aid and Safety
- Cash Counting
- Personal Shopping
- Cash Register Operations
- Online Ordering Familiarity
- Payment Processing
- Custom Orders
- Online Chat
- Proper Storage Procedures
- Accurate Money Handling
- Order Accuracy
- Packing Procedures
- Delivery Schedules
- Customer Order Fulfillment
- Credit and Debt Card Processing
- Customer Relations
- Shopping Management
- Merchandise Selection
- Mobile Ordering Understanding
Languages
Creole
Native or Bilingual
Timeline
Online Shopper
Whole Foods Market Inc
07.2022 - Current
Amazon Prime Shopper/ Customer Service
Amazon.Inc
11.2020 - Current
Cashier/Customer Service
Walmart Store
07.2018 - 07.2020
Home Health Care Aide
American In-Home Care
01.2017 - 11.2020
Hostess/ Waitress
Red Lobster
12.2000 - 12.2016
High School Diploma -
James Ferris High School
Associate of Science - Sociology
Bloomfield College