Nerline Jean louis
Fort Lauderdale,FL
Summary
Offering effective communication and well-developed troubleshooting skills honed across 2 year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy, including organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Followed by a methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Customer Service
Express Clothing Store
03.2019 - 01.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Researched issues with shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Housekeeping/ Supervision
Ryan Lowence
09.2018 - 07.2020
- When house supervising I created and managed work schedules for housekeeping staff, ensuring adequate coverage during peak periods while also optimizing labor costs and management of inventory such as cleaning supplies and amenities to ensure the team has everything they need to perform effectively as well as resolving guest concerns and abiding by request.
Store manager
Nerline Jeanlouis
09.2011 - 07.2014
- As a Jewelry Store manager, responsibility was maintaining a well-curated inventory of jewelry pieces.
- This involved monitoring the levels on income tracking sales trends and making decisions on restocking or discontinuing items due to consumer review and demand, Along with determining the pricing strategies for demanding jewelry pieces, ensuring that prices cover costs while providing a competitive edge in the market.
- Maintain healthy profit margins was crucial for the business's growth and sustainability.
- Increased income by 10% in the first year.
Education
Home Health Aide -
Center for Career Training
Lauderdale Lakes, FL03.2017
CNA Clinical Skills Review -
Center for Career Training
Lauderdale Lakes, FL03.2017
High School Diploma -
C.Gibson
Nassau, Bahamas06.2010
Skills
- Interdepartmental Communication
- Account Management
- Issue Resolution
- Bookkeeping
- Research
- Report Generation
- Telephone Etiquette
Resume Objective
Dedicated and determined to work and committed to achieving financial success and providing a bright future for my family, adept at collaborating in team environments, offering valuable support within diverse teams to achieve common goals and enhance productivity. I am capable of finding creative solutions to challenges as well as ensuring efficient task completion. I am actively seeking opportunities to align with my skills and aspirations while striving in the work force.
Personal Information
- Place of Birth: Nassau Bahamas
- Gender: Female
- Marital Status: Single
- Date of Birth: 07/16/91
- Nationality: Bahamian/Haitian
- Driving License: J542-620-91-756-0
Hobbies and Interests
Literal understanding, Cooking, Cleaning, Working on projects
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service
Express Clothing Store
03.2019 - 01.2021
Housekeeping/ Supervision
Ryan Lowence
09.2018 - 07.2020
Store manager
Nerline Jeanlouis
09.2011 - 07.2014
Home Health Aide -
Center for Career Training
CNA Clinical Skills Review -
Center for Career Training
High School Diploma -
C.Gibson
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