Nermen Ayad
Mount Juliet,TN
Summary
Versatile and results-driven professional with experience at Panda Express, excelling in customer service and financial management. Demonstrated expertise in cash handling and streamlining accounting processes, enhancing reporting accuracy. Known for exceptional work ethic, integrity, and fostering positive relationships, significantly improving customer satisfaction and revenue growth.
Overview
15
15
years of professional experience
Work History
Caisher
Panda Express
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Lead Teacher
Early Learning Centre
11.2023 - 12.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Senior Financial Accountant
Menia Water Company
03.2010 - 10.2023
- Improved financial reporting accuracy by streamlining the month-end closing process and implementing new accounting procedures.
- Assisted with successful external audits by providing comprehensive documentation and addressing inquiries in a timely manner.
- Increased company revenue through streamlining payment services and conducting extensive internal audits to reveal and review discrepancies.
- Optimized working capital management practices, resulting in better cash flow management overall.
- Managed cash flow effectively through diligent monitoring of receivables, payables, and bank reconciliations.
Education
Bachelor of Arts - English Language And Literature
University of Menia
Menia, Egypt05-2009
High School Diploma -
Menia High School
Menia, Egypt05-2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Written and verbal communication
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Caisher
Panda Express
04.2024 - Current
Lead Teacher
Early Learning Centre
11.2023 - 12.2024
Senior Financial Accountant
Menia Water Company
03.2010 - 10.2023
Bachelor of Arts - English Language And Literature
University of Menia
High School Diploma -
Menia High School
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