As QA Team Lead, I led a team of consultants delivering high-quality, efficient, and effective software solutions aligned with client needs and company strategy. My role combined team leadership, project coordination, and talent development to ensure outstanding delivery and continuous professional growth within the team.
Key Responsibilities:
- Team Leadership & Delivery Management:
Directed sprint planning, backlog management, task assignment, and sprint goal delivery.
Ensured timely delivery of high-quality solutions with near 100% acceptance rate and minimal technical debt.
Fostered understanding of client business needs to deliver effective, value-driven solutions.
- People Development & Performance Management:
Conducted regular performance evaluations and career development planning.
Supported integration of new consultants and maintained consultant satisfaction and engagement.
Approved timesheets, vacation requests, and recommended promotions and training opportunities.
- Strategic Alignment & Communication:
Acted as liaison with Engineering Manager, Talent Management, Program Manager, and other key stakeholders.
Reported team status and consultant satisfaction regularly.
Ensured team adherence to company policies, processes, and Agile methodologies.
- Organizational Culture & Knowledge Sharing:
Promoted a positive, collaborative team culture aligned with company values and mission.
Proposed and facilitated educational initiatives, knowledge sharing, and team-building activities.
Led by example in professionalism, communication, and respect for diversity.
- Process & Efficiency Ownership:
Maintained team efficiency by aligning effort and delivery duration below industry averages without sacrificing quality.
Organized and enforced Agile processes, internal standards, and best practices.
Core Competencies:
Strong technical understanding, Agile and SDLC expertise, coaching and mentoring skills, effective communication including conflict management, strategic thinking, organizational skills, and the ability to motivate and develop diverse teams.