Nermin Boutros

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.

· Oversee all aspects of operation, Accounting, HR and Payroll.

· Oversee all aspects of sales.

· Filling all hotel positions due to Covid- 19

· Ensure revenue maximization after opening and open F&B outlets with Covid-19 restrictions in place.

• Investigated daily variances and corrected errors to resolve discrepancies.
• Used double-entry accounting methods and check backs to manage daily entries to general ledgers.
• Contacted customers to immediately find resolutions for escalated issues.
• Mitigated impacts on financial accounting and business operations by working proactively to identify and resolve strategic concerns.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Assist in recruitment and interviewing of candidates for all executive positions; conduct wage/salary/benefit surveys of the local market and recommend enhancements of the hotel's compensation
• Coach and counsel employees and managers. Advise General Manager and Executive Committee of potential human resources opportunities. - Initiate and maintain relationships with community leaders

• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

• Collected room deposits, fees, and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Completed late check-ins and directed guests to rooms and facilities.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.