Summary
Overview
Work History
Education
Skills
Timeline
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Nermina Agovic

Lawrence,MA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Personal Touch
Chelmsford, MA
04.2012 - 09.2012
  • Helped patients with activities of daily living.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.

Cashier/Grocery Stocker

Walmart
Danvers, MA
09.2005 - 10.2006
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked the snacks aisle according to the company's procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.

Crew Member

Dunkin' Donuts
Peabody, MA
02.2004 - 12.2005
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Brewed and served coffee and tea with preferred add-ins.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

CNA & Home Health Aid Certificate

Red Cross
Lowell, MA
08-2008

High School Diploma -

Rogers High School
Michigan
06-2002

Skills

  • Responsible
  • Light housekeeping
  • customer service-oriented
  • Reliability and punctuality
  • Cash handling
  • detail-oriented

Timeline

Home Health Aide

Personal Touch
04.2012 - 09.2012

Cashier/Grocery Stocker

Walmart
09.2005 - 10.2006

Crew Member

Dunkin' Donuts
02.2004 - 12.2005

CNA & Home Health Aid Certificate

Red Cross

High School Diploma -

Rogers High School

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Nermina Agovic