Neroude Germain
Customer service and sale representative
Mableton,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated Customer Service Representative with extensive experience in sales and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Fulton, GA
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales Representative
Europcar
Mexico
01.2023 - 07.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
Sales Representative
Budget Car Rental
Mexico
11.2021 - 01.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified opportunities for cross-selling additional products and services.
Sales Representative
Hertz Car Rental
Mexico
03.2019 - 09.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified opportunities for cross-selling additional products and services.
Sales Representative
Sunset Royale Vacation
Mexico
04.2018 - 03.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
Chef Assistant
Emporio Hoteles
Mexico
09.2017 - 03.2018
- Assisted Chef in preparing ingredients for various dishes.
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Maintained cleanliness of work areas throughout shift.
- Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
- Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
- Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
- Organized walk-in coolers and freezers according to FIFO principles.
- Documented daily production sheets for each dish prepared.
- Checked freshness of food products prior to use.
- Sliced meats and cheeses for plating or buffet service.
- Measured ingredients accurately for recipe preparation.
- Rotated stock on shelves to maintain product freshness.
- Ensured all safety protocols were followed during meal prep.
- Communicated with wait staff regarding special orders or dietary restrictions.
- Assembled trays for catering events according to customer specifications.
- Transported cooked foods from kitchen area to dining area promptly.
- Garnished plates with edible decorations before serving meals.
- Responded quickly to requests from customers or colleagues.
- Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
- Prepared salads and meats according to recipes, chopping and storing items for later use.
- Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
- Sliced fruit and vegetables for various menu items and stored for later use in crisper.
- Stocked food stations before shifts with items and equipment needed for recipes.
- Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
- Tested recipes to meet company's standards for flavor, appearance and texture.
Education
Associate of Arts -
College St Paul
Haiti 07.2007
High School Diploma -
College Evangelique De La Fraternite
Haiti 09.2001
Skills
- Report Generation
- Appointment Scheduling
- Call Management
- Scheduling
- Paperwork Processing
- Account Updating
- Consultative Sales
- Information Security
- Data Entry
- Team Development
- Minute Taking
- Customer Consulting
- Warranty Service
- Process Optimization
- Conflict Mediation
- Receiving Support
- Service Upselling
- System Implementation
- Credit Card Payment Processing
- Business Development Understanding
- Shipping and Receiving Understanding
- Adaptive Team Player
- Microsoft Office Suite
- Administrative Support
- Positive and Professional
- Customer Service
- Conflict Resolution
- Microsoft Excel
- Customer Relationship Management (CRM)
- Research
- Computer Proficiency
- Microsoft PowerPoint
- Delivery Scheduling
- Document Control
- Problem Resolution
- Active Listening
- Sales Closing
- Coordination
- Retail Sales Customer Service
- Order Processing
- Prioritization
- Call Triaging
- Reading Comprehension
- Quality Assurance Controls
- Professional Telephone Demeanor
- Documentation
- Client Relations
- Quality Control
- Customer Relations
- Product Sales
Languages
- Spanish
- Haitian creole
- French
- Portugués
Timeline
Customer Service Representative
Uhaul Moving And Storage
09.2023 - Current
Sales Representative
Europcar
01.2023 - 07.2023
Sales Representative
Budget Car Rental
11.2021 - 01.2023
Sales Representative
Hertz Car Rental
03.2019 - 09.2021
Sales Representative
Sunset Royale Vacation
04.2018 - 03.2019
Chef Assistant
Emporio Hoteles
09.2017 - 03.2018
Associate of Arts -
College St Paul
High School Diploma -
College Evangelique De La Fraternite
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