Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Nerra Sweeney

Alafaya

Summary

Committed to delivering exceptional service and unmatched support, focusing on ensuring customer satisfaction. Possessing a strong command of customer service best practices and the ability to effectively explore various solutions to address customer needs. Committed to providing top-notch assistance, striving to exceed expectations and create positive experiences for all customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Complex LLC
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed strong rapport with customers and created positive impression of business.

Waitress/Cashier

Luv'n Oven
06.2021 - 08.2023
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Waitress/Cashier

Vita's
08.2020 - 01.2021
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate of Arts - Health Sciences

Valencia College
Orlando, FL
04-2025

Skills

  • Sales
  • Customer service
  • Communication skills
  • Phone etiquette
  • Microsoft Office
  • Serving & Bartending Experience
  • Medical Terminology
  • Medical billing
  • Anatomy knowledge
  • First aid & CPR
  • Patient Care

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • CPR Certification, earned through the American Heart Association.
  • Microsoft Office Specialist, knows how to work Excel, Word, and Powerpoint.

Timeline

Sales Associate

Complex LLC
09.2023 - Current

Waitress/Cashier

Luv'n Oven
06.2021 - 08.2023

Waitress/Cashier

Vita's
08.2020 - 01.2021

Associate of Arts - Health Sciences

Valencia College

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Nerra Sweeney