Nerrisa Gasu
Summary
Dynamic Program Coordinator with a robust history at Kaiser Permanente, excelling in patient care coordination and process improvement. Demonstrated leadership in overseeing operations and implementing solutions, backed by strong organizational and Microsoft Excel skills. Proven track record in enhancing team performance and patient service delivery.
Overview
23
23
years of professional experience
Work History
Program Coordinator
Kaiser Permanente
09.2022 - Current
- Company Overview: Oncology department, overseeing the Hematology Leukemia program
- Oversee the daily operations of the Hematology Leukemia program, identify programs weaknesses, and implement solutions to ensure smooth operations
- Works closely with hematology case managers to implement organization and solutions in program workflow, meetings, and projects to help provide results that meet the needs for our staff, which in return, will help the program better serve our patients
- Ensures smooth functioning of program in accordance with policies and procedures, regulations and other compliance requirements
- Coordinates activities within and external to the department by answering questions about program operations, policies and procedures
- Tracks milestones in project plans and contacts team members to ensure timely follow through and completion of assignments
- Coordinates administrative workflow of the department, and recommends new processes as needed
- Participates in various committee meetings related to the ongoing development and modification of the program
- Screens phone and email inquiries; assesses problems or questions to determine appropriate response general policies and procedures
- Uses a variety of software and databases to retrieve required information and to prepare communications, letters, reports, confidential documents, etc
Senior Medical Assistant/MA
Kaiser Permanente
10.2018 - 09.2022
- Company Overview: Oncology department, supervising daily operations of medical assistants
- Supervised daily operations and actively assisted and provided direction to MA staff and provided necessary training of job duties
- Responsible for managing and creating daily schedule and organizing staff and workflow of all 13 medical assistants
- In charge of sending out department schedule and leading department daily huddles
- Ensured MAs understood their duties and delegated tasks
- Served as a resource for staff, resolved clerical/production issues, and monitored staff performance to ensure quality and productivity
- Helped in resolving problems and complaints of MA/receptionist staff
- Responsible for entering MA's individual schedules/vacation/time off requests and worked closely with supervisor to approve or disapprove
- Responsible for ordering department supplies, organizing and stocking department supply room
- Performed all back-office duties, rooming patients, phones, video visits, ordering interpreters, taking messages, and filling of forms
- Followed appropriate procedures for the performance of all laboratory tests in a hematology oncology setting
- Prepared specimens to be sent to various facilities for testing
- Helped control patient flow to and from exam rooms and infusion rooms
- Cleaned and stocked exam rooms and transported labs as needed
- Assisted physicians and/or nurses with patient exams and procedures as needed
- Responded to emergency situations in office per office protocol
- Assisted the Hematology/Oncology RN Case Managers with patient care coordination
- Responsibilities included assisting patients with HLA typing, preparing Clonoseq kits/forms for patients to pick up, and scheduling bone marrow biopsies
- Additional duties included coordinating diagnostic tests, scheduling lumbar punctures with HBS/anesthesia and arranging transport for patients to appointments through the transport hub
- Oncology department, supervising daily operations of medical assistants
Medical Assistant
Kaiser Permanente
05.2015 - 10.2018
- Company Overview: Pulmonary department, working independently as the only department MA
- Worked independently as the only department MA while assisting physicians, patients, and staff
- Performed all front and back-office duties, rooming patients, phones, ordering interpreters, taking messages, and filling of forms
- Handled department scheduling for physicians while utilizing Lightning Bolt Software
- Prepared cases for Cystic Fibrosis (CF) patients, attended meetings with CF team, and assisted in patient care as a liaison and coordination of the transition process
- Scheduled lumbar puncture, thoracentesis, and paracentesis procedures for both in-patient and out-patient procedures
- Key contributor to department’s high MPS scores
- Multitasked and assisted physicians and staff in other departments
- Well experienced in the department’s clinical and procedural setting
- Pulmonary department, working independently as the only department MA
Medical Assistant
Kaiser Permanente
11.2001 - 05.2015
- Company Overview: Gastroenterology department, managing daily schedule and workflow
- Managed daily schedule and workflow for medical assistants
- Performed all front and back-office duties, rooming patients, phones, ordering interpreters, taking messages, and filling of forms
- Served as department UBT Co-lead and Safety Team Lead
- Opened and set up clinic and procedure rooms daily
- Assisted management in meetings and created UBT meeting agendas
- Trained employees, floats, and students on daily duties
- Filled and covered responsibilities for department scheduler, front office, and medical assistants as needed
- Responsible for overseeing and tracking vacation requests and time off for front and back office
- Responsible for ordering and stocking of department supplies
- Assisted physicians and nurses in procedures
- Performed colon biopsies and polypectomies
- Set up clinic and procedure rooms
- Assisted physicians with individual projects for the department
- Utilized Excel for department projects
- Gastroenterology department, managing daily schedule and workflow
Skills
- Excellent customer service
- Communication
- Teamwork
- Leadership
- Organizational skills
- Time management
- Change management
- Process improvement
- Administrative skills
- Patient care skills
- Willingness to help others
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Access
Timeline
Program Coordinator
Kaiser Permanente
09.2022 - Current
Senior Medical Assistant/MA
Kaiser Permanente
10.2018 - 09.2022
Medical Assistant
Kaiser Permanente
05.2015 - 10.2018
Medical Assistant
Kaiser Permanente
11.2001 - 05.2015
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