Nersy Quijano
Hyattsville,MD
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years.
Overview
8
8
years of professional experience
Work History
Supervising Medical Receptionist/Medical Assistant
Medics USA
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Completed patient referrals to other medical specialists.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Medical Assistant
Montgomery Orthopedic Clinic
08.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant Extern
Pulmonary Critical Care
03.2016 - 05.2016
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Maintained clean and safe clinic environment to prevent injuries.
- Scheduled appointments and tests to coordinate patient care.
- Welcomed patients and inquired about wellbeing since last treatment.
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Reduced wait times by promptly preparing examination rooms for incoming patients.
Education
High School Diploma/ Medical Assistance Diploma
Prospect Career College
Washington, DC06.2016
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- HIPAA Compliance
- HIPAA Guidelines
- Insurance Verification
- Payment Collection
- Records Management
- Electronic Medical Records
- EMR / EHR
- Referral Verification
- Inventory Oversight
- Pre-hospital Care
- Problem-Solving
- Cash Handling
- Collaboration and Teamwork
- Critical Thinking
- Organization and Time Management
- Data Entry
- Adaptable and Flexible
- Inventory Management
- CPR Certified
- Pharmacy Correspondence
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Supervising Medical Receptionist/Medical Assistant
Medics USA
06.2023 - Current
Medical Assistant
Montgomery Orthopedic Clinic
08.2022 - 05.2023
Medical Assistant Extern
Pulmonary Critical Care
03.2016 - 05.2016
High School Diploma/ Medical Assistance Diploma
Prospect Career College
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