Nerus Ohakwe
Richmond,TX
Summary
Seeking employment as a Psychiatric Technician to use knowledge of psychological therapies and aiding patients in their daily activities. Knowledgeable and dedicated customer service professional with extensive experience in Mental Health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Access Center Specialist
Cenikor
05.2021 - 01.2023
- Designed engaging promotional materials highlighting key features of the center''s programs and services leading to greater visibility in the community.
- Provided support for clients experiencing difficulties, offering compassionate guidance and connecting them with appropriate resources as needed.
- Implemented new procedures for managing resources more efficiently, reducing waste and improving overall operational performance.
- Served as a liaison between clients and management, communicating effectively to address concerns or resolve issues quickly.
Behavior Technician
Cenikor
06.2018 - 04.2021
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Customer Service Representative
Xerox
03.2016 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
St Patrick's College
Calabar, NG05.2002
Skills
- Customer Service
- Crisis Intervention
- Effective Communication
- Attention to detail
- Teamwork Collaboration
- PMAB Certification
- CPR/First AID Training
- Building rapport
Leadership Experience
Demonstrated leadership in stressful situations and customer support in extenuating circumstances.
Roles And Responsibilities
- Taking patients’ vital signs, including pulse rate, breathing rate and blood pressure
- Administering medications and supervising patients to ensure they take them
- Escorting or transporting patients inside the facility or to appointments off campus
- Intervening when patients become dangerous to themselves or others
- Communicating with staff, patients and their family members as needed
Communication Skills
Effectively communicated with staff and clients to ensure the structure of the company is running effectively.
References
Available upon request.
Timeline
Access Center Specialist
Cenikor
05.2021 - 01.2023
Behavior Technician
Cenikor
06.2018 - 04.2021
Customer Service Representative
Xerox
03.2016 - 07.2018
High School Diploma -
St Patrick's College
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