Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nervana Rezkalla

Bayonne

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

10
10
years of professional experience

Work History

Coordinator

Perfect Home Care Home Health Agency
09.2020 - 08.2025
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Managed patient intake, scheduling, and assignment of caregivers to ensure timely delivery of home health services.
  • Coordinated with nurses, and families to create and maintain care plans.
  • Coordinate and manage daily caregiver schedules, ensuring timely and consistent service delivery to clients.
  • Conduct client assessments and develop individualized care plans tailored to health and personal needs.
  • Serve as the primary liaison between clients, families, caregivers, and healthcare professionals, fostering clear communication and trust.
  • Supervise, train, and support home care staff while maintaining compliance with agency policies and state regulations.
  • Monitor client progress and adjust care plans as needed to promote safety, well-being, and quality of life.
  • Maintain accurate records and ensure documentation meets compliance standards.
  • Resolve scheduling conflicts, urgent issues, and client concerns efficiently to minimize disruptions in care.
  • Verified insurance coverage, processed authorizations, and maintained compliance with regulatory requirements.
  • Tracked and monitored patient progress, maintaining accurate records in the agency’s electronic health system.
  • Supported training, and scheduling of caregivers to meet agency and patient needs.


Front Desk

Pediatricians Dr. Maged Ghaly
09.2015 - 06.2016
  • Greeted patients, scheduled appointments, and managed a high-volume front desk.
  • Collected and verified patient information, insurance, and medical history.
  • Assisted physicians and nurses with administrative support, including chart preparation and medical record updates.
  • Developed strong communication and organizational skills.
  • Worked well in a team setting, providing support and guidance.
  • Provided compassionate support to patients and families, ensuring a positive healthcare experience.
  • Language translating from English to Arabic

Education

Bachelor of Arts - Mathematics And Business Management

New Jersey City University
Jersey City, NJ
05-2024

Skills

  • Consulting
  • Discretion and confidentiality
  • Scheduling and calendar management
  • Verbal and written communication
  • Information collection
  • Problem-solving
  • Patient Scheduling & Care Coordination
  • Insurance Verification
  • Electronic Medical Records (EMR) Systems
  • Regulatory Compliance & Documentation
  • Staff Training & Team Support
  • Strong Communication & Interpersonal Skills
  • Staff management
  • Data entry
  • Adaptability and flexibility
  • Time management
  • Event planning
  • Customer service

Timeline

Coordinator

Perfect Home Care Home Health Agency
09.2020 - 08.2025

Front Desk

Pediatricians Dr. Maged Ghaly
09.2015 - 06.2016

Bachelor of Arts - Mathematics And Business Management

New Jersey City University

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