NERVIZA GARCIA
Summary
Dynamic Dispatch Assistant with a proven track record at East Coast Transportation, excelling in scheduling and client support. Adept at optimizing logistics and enhancing communication, I leverage problem-solving skills to ensure timely patient transport. My commitment to customer service and multitasking has consistently improved operational efficiency and client satisfaction.
Overview
35
35
years of professional experience
Work History
Dispatch Assistant
East Coast Tramsportation
Miami, Florida
11.2025 - Current
- Organized transportation logistics for patients prior to appointments to enhance attendance.
- Coordinated patient appointments through electronic health record systems to streamline scheduling process.
- Maintained accurate patient records and updated scheduling software.
- Responded to patient inquiries promptly, ensuring accurate information delivery.
Assistant Dispatcher
Atc medical transport
, United States
03.2023 - 11.2025
- Managed communication between drivers, medical facilities, and clients to facilitate smooth operations.
- Utilized scheduling software to enhance route planning, improving overall transportation effectiveness.
- Coordinated dispatch schedules for medical transport vehicles and staff, ensuring timely service delivery.
Dispatch Assistant
Conviva Care Solutions
, United States
03.2022 - 03.2023
- Coordinated daily dispatch operations, ensuring timely patient transportation services.
- Managed scheduling and logistics for healthcare team assignments, optimizing resource allocation.
- Communicated service updates to staff and clients, enhancing awareness and service delivery.
Costumer Service Representative
AMC Medical Transportation
, United States
10.1995 - 03.2021
- Facilitated booking and confirmation of rides for clients through internal systems, enhancing user experience.
- Resolved customer complaints to ensure satisfaction with services, contributing to positive client relationships.
- Addressed customer inquiries about medical transportation services and scheduling, ensuring clear communication and support.
- Coordinated logistics for timely pickups and drop-offs of patients.
Personnel Supervisor Assistant
Southeastern Paper
Miami, Floridaf
02.1991 - 08.1993
- Coordinated employee schedules to maintain optimal staffing levels and support uninterrupted workflow.
- Ensured compliance with safety regulations and company policies across all shifts to uphold workplace standards.
- Supervised daily operations of personnel functions and staff management.
- Coordinated training programs to enhance employee skills and performance.
- Developed staffing schedules to meet operational needs efficiently.
Education
American school of honduras
United StatesSkills
- Logistics Coordination
- Route Optimization
- Delivery Tracking
- Scheduling
- Process Improvement
- Customer Service
- Client Support
- Multitasking
- Problem Solving
- Requirement Prioritization
- Team communication
- Self Motivation
- Leadership
Personal Information
Title: Assistant Dispatcher
Languages
- English
- Spanish, Fluent
- English, Fluent
Work Authorization - Authorized Countries
United States
Timeline
Dispatch Assistant
East Coast Tramsportation
11.2025 - Current
Assistant Dispatcher
Atc medical transport
03.2023 - 11.2025
Dispatch Assistant
Conviva Care Solutions
03.2022 - 03.2023
Costumer Service Representative
AMC Medical Transportation
10.1995 - 03.2021
Personnel Supervisor Assistant
Southeastern Paper
02.1991 - 08.1993
American school of honduras