Nery Alonso
Tustin,US
Summary
Hardworking and passionate professional with ten years of expertise in business systems solutions, development and maintenance of application software and user management. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the various healthcare systems and practice management software's.
Overview
14
14
years of professional experience
Work History
De Novo & Integration Specialist
West Dermatology Newport Beach
11.2021 - Current
- Test implementation of new software, upgrades, and fixes to verify correct operations and detect errors.
- Design and deliver comprehensive test plans to validate new software for integrations and systems upgrades.
- Assist internal managers, and external clients to maintain acquisitions and data migration projects.
- Facilitate onsite and virtual training for clinic staff on systems applications for EMA, Nextgen, and Phreesia.
- Analyze, prioritize, and organize data requirement specification, data mappings, data validations and identifying improvements to current business processes.
- Manage and perform system application configuration and provide technical assistance by responding to inquiries from end users and or technical staff regarding application-reported issues on JIRA.
- Support system training development and future clinic operations, which include system product development, infrastructure, issue management, problem management, and incident management area.
- Resolved malfunctions with systems and programs through troubleshooting.
EHR/PM Implementation Specialist
PCA Cardiology
10.2018 - 10.2021
- Evaluate and manage all NextGen system updates, patches and identify system requirements and user changes.
- Develop high quality documentation such as system requirements, designed specifications, user training plans, user guides etc
- Manage and maintain all third-party applications i.g. Dragon, Lab Interfaces, EDI service, MyFax manager etc.
- Act as a liaison between information services development group and revenue management.
- Manage and maintain provider, technician, and nursing schedule to report constant analysis of medical staff productivity.
- Optimize and manage provider and technician hospital/clinic coverage, by preparing monthly schedules based on staff availability and forecasted demands.
- Manage Medical Records department and payment processing.
- Wrote and distributed quarterly evaluations of revenue cycle processes and recommendations to senior management.
- Configured security settings and granted system access to groups and individuals.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
Client Support and Implementation Specialist
SkyCare
09.2012 - 02.2018
- Create, utilize and implement customized training curriculum to train and instruct the physician’s office staff on the use the features of the EHR software effectively.
- Directly and remotely support the physicians and physician office staff in the use of the system.
- Respond professionally and urgently to all consulting inquiries relevant to provider credentialing.
- Provided system technical support to all medical staff via phone, email, fax and remote sessions.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Identify and escalate priority issues in accordance to federal and state audits.
- Analyze and process all applications pertaining to EHR Incentive Program.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Bilingual Customer Service Specialist
National Customer Service
05.2008 - 08.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Cross-trained and backed up other customer service managers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Recorded product or service failure complaints and notified appropriate departments.
- Developed customer service improvement initiatives that decreased customer wait times by 80%.
Education
Bachelor of Science - Business Management
DeVry University
Long Beach, CA2021
Medical Assistant - Certification
Everest College - Anaheim
Anaheim, CA05.2010
High School Diploma -
Cesar Chavez High School
Stockton, CA07.2008
Skills
- Project Specifications
- Positive Reinforcement
- Customer Accounts Management
- Maintenance and Troubleshooting
- Software Testing
- User Access Management
- Microsoft Office Suite
- Analytical and Methodical
- Business Intelligence and Analysis
- Time Management
- Team Leadership
- Training and Development
- New Business Acquisition
Timeline
De Novo & Integration Specialist
West Dermatology Newport Beach
11.2021 - Current
EHR/PM Implementation Specialist
PCA Cardiology
10.2018 - 10.2021
Client Support and Implementation Specialist
SkyCare
09.2012 - 02.2018
Bilingual Customer Service Specialist
National Customer Service
05.2008 - 08.2012
Bachelor of Science - Business Management
DeVry University
Medical Assistant - Certification
Everest College - Anaheim
High School Diploma -
Cesar Chavez High School
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