Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nery Mancera

Brooklyn,NY

Summary

Versatile and dynamic professional with a proven track record at Glownar, excelling in customer relationship management and CRM proficiency. Expert in transforming client needs into lasting relationships and sales growth, demonstrated through effective online marketing strategies and a continuous learning attitude. Skilled in time management and multilingual communication, consistently exceeding client expectations.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Glownar
06.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Provided sales and customer service assistance to walk-in traffic
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Flower Designer

La Catrina Flower Studio
06.2022 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Collaborated with event planners to seamlessly integrate floral designs into overall event themes, enhancing visual impact.
  • Consistently met deadlines for all projects while maintaining strict quality standards in floral design workmanship.
  • Developed strong relationships with clients through excellent communication skills and attentive service, resulting in repeat business.
  • Coordinated logistics related to delivery schedules of flowers at various events ensuring punctuality and freshness of products upon arrival.

Receptionist

Park Slope Dermatology & Medi Spa
09.2018 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Corresponded with clients through email, telephone, or postal mail.

Education

Associate of Arts - Business

Borough of Manhattan Community College
New York, NY
06-2026

No Degree - Esthetics

Christine Valmy
Manhattan, NY
04-2022

High School Diploma -

Sunset Park High School
Brooklyn, NY
06-2017

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Online marketing
  • Multilingual capacity
  • Customer service
  • Relationship building
  • Skincare product sales

Languages

Spanish
Native or Bilingual

Timeline

Sales Consultant

Glownar
06.2024 - Current

Flower Designer

La Catrina Flower Studio
06.2022 - Current

Receptionist

Park Slope Dermatology & Medi Spa
09.2018 - 02.2021

Associate of Arts - Business

Borough of Manhattan Community College

No Degree - Esthetics

Christine Valmy

High School Diploma -

Sunset Park High School

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Nery Mancera