Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Nereyda Llamas

Los Angeles,CA

Summary

Motivated bilingual seeking a rewarding and challenging professional career with growth and potential while utilizing my training, education and interpersonal skills and experience to obtain a position, where I can utilize my skills with customer service, interacting with others benefiting both myself and my employer. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Manager

Microsoft
02.2008 - Current
  • Greet and received customers; provide general information on services and pricing
  • Sell and answer questions regarding contracts; generate daily reports on sales and accounts payable and receivable; call customers on late payments, reduced aging report from 16% to 2.9%; monitored storage and traffic to report any incidents; maintain cleanliness in lobby and work area
  • Balance cash register at the close of the day and prepare deposit slip and transaction logs
  • Preparing certified letters going to post office and bank
  • Manage 2 properties one with 865 units, and 705 assuring units are up to standard
  • Controlling expense for property to meet company goals
  • Responsible for decision making for the business
  • Accurately managing cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits
  • Preparing paper work for past due customers and submitting them to lien process under California law
  • Achieves sales objectives and build rev-new through: Maximizing conversions over the phone and walk-ins
  • Calling to confirm web reservations within 15 min or less; prepare leases on docusign system; updating information for customers account
  • Approving and forwarding all invoices thru nexsus system
  • Compiling required and assigned reports and projects in a timely manner
  • Making sure property is clean and the curb apparel looks at its best
  • Setup new stores in different cites Bakersfield, Hemet, San Dimas, Hollywood, Santa Monica and Fresno assisting with the training the branding.

Customer Service Rep

Public Storage Pick up Delivery
Gardena, CA
06.2002 - 12.2006
  • Opened and closed store, changed tapes, checked messages and e-mail
  • Answered Inbound Calls, assisted customers with inquiries about their account
  • Sold products and scheduled reservations
  • Called to confirm reservations; prepared and reviewed contracts; updating information
  • Called and collected on past due customers
  • Accounts receivable, posting all payment into ledger and prepared deposits
  • Dispatched drivers, assured paperwork was ready with invoice and map
  • Order merchandise and supplies.

Bookkeeper

Lamas Ropa
, CA
07.2001 - 05.2002
  • Worked with multiple ledgers, posted payments, and inserted invoices
  • Collected payments from drivers
  • Worked with UPS Tele-Ship & World-Ship
  • Prepared invoices and collected payment
  • Prepared weekly sales reports
  • Called customers regarding orders and helping them with their accounts.

Receptionist

Star Labor
Paramount, CA
01.2001 - 06.2001
  • Dispatched workers, helped applicant with job applications
  • Assured that time cards were correct, handed out checks
  • Pulled or generated maps for job
  • Answered busy incoming calls and took orders for new assignments site
  • Data entry.

Secretary

California Prescion
, CA
03.2000 - 12.2000
  • Answered incoming calls
  • Filled shippers and invoices
  • Created shippers for jobs that were ready.

Education

High School Diploma - General Education

Paramount High School

Business Technology & Administration

InterCoast

Skills

  • Order management
  • Relationship building and management
  • Team leadership and coaching
  • Maximizing Profitability
  • Team Leadership
  • Training and Development
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Opening and closing procedures
  • Personnel development
  • Operations
  • Bank deposit procedures
  • Merchandising

Accomplishments

  • Exceeded monthly store sales goals [Number] months in a row.
  • Increased sales by [Number]% by coaching department managers on new merchandising standards.
  • Recruited [Number] successful new managers within one year.
  • Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Microsoft
02.2008 - Current

Customer Service Rep

Public Storage Pick up Delivery
06.2002 - 12.2006

Bookkeeper

Lamas Ropa
07.2001 - 05.2002

Receptionist

Star Labor
01.2001 - 06.2001

Secretary

California Prescion
03.2000 - 12.2000

High School Diploma - General Education

Paramount High School

Business Technology & Administration

InterCoast

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Nereyda Llamas