Nery Martinez
Manson,WA
Overview
8
8
years of professional experience
Work History
Store Manager
Moonpenny
01.2022 - Current
- Built in relationships with key customers to grow business networks while making operational improvements and promote customer satisfaction.
- Reviewed customer feedback actively listening to concerns and complaints to promptly resolve issues and maximize sales and profitability.
- Oversee daily store operations to ensure excellent customer service and operational efficiency.
- Foster a positive team environment through effective communication and conflict resolution.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Barista
Starbucks
01.2021 - 01.2021
- Delivered exceptional customer service in a fast-paced tourist environment, all while creating a welcoming and friendly environment. Prepared handcrafted drinks and fully customized drinks for customer satisfaction.
- Trained and mentored new baristas in coffee preparation techniques and customer service standards.
- Collaborated with team members to streamline workflows during peak hours, improving service speed.
Server
Blueberry Hills Farm
01.2020 - 01.2021
- Served during high tourist season with a proven record of delivering exceptional dining experience in fast paced high volume environment.
- Collaborated with kitchen staff to maintain efficient food service operations during peak hours.
Busser
Lake Chelan Winery
01.2018 - 01.2018
- Kept a tidied up place for customer and co-workers in a highly visited restaurant, delivering quick thinking and understanding, making the environment go smoothly.
- Addressed guest inquiries regarding menu items, contributing to overall satisfaction ratings.
Education
Bachelor of Arts - Psychology
Eastern Washington University
Cheney, WA06-2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Moonpenny
01.2022 - Current
Barista
Starbucks
01.2021 - 01.2021
Server
Blueberry Hills Farm
01.2020 - 01.2021
Busser
Lake Chelan Winery
01.2018 - 01.2018
Bachelor of Arts - Psychology
Eastern Washington University