Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nery Sauceda

Arlington

Summary

Results-driven Loan Advisor with extensive experience at Dignifi, excelling in collection strategies and customer service. Proven track record of reducing delinquency rates and successfully negotiating payment plans. Adept at skip tracing and KPI management, I leverage strong communication skills to foster positive customer relations and achieve outstanding results.

Overview

10
10
years of professional experience

Work History

Loan Advisor

Dignifi
Arlington
10.2024 - Current
  • Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
  • Place calls using a Dialer as well as manually dialing Managing our KPI.
  • Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments and resolving client discrepancies.
  • Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
  • Accountable for reducing delinquency for assigned accounts.
  • Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
  • Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.
  • Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
  • Locate customers using skip tracing methods approved by management handle calls text and emails from customers and partners related to applications and Payments.

Collections Specialist II

Kubota Tractor Corporation
Grapevine
06.2023 - 05.2024
  • As a Collections Representative II, my current position requires me to investigate commercial and personal accounts that are overdue 20 to 54 days.
  • Utilizing reference contacts, manual calls, and skip tracing tools to contact customers to resolve and follow up on any issues with overdue customer accounts.
  • I am exceptional at working with customers setting up payment option plans and staying within the company guidelines to the satisfaction of the customer company leadership.
  • Regularly follow-up with third party agencies on accounts past due 55 days to ensure those accounts are getting the proper attention and progress status of each account.
  • I Provide up line detailed documentation and reports for front line supervisors' review with up-to-date account status and situation.
  • In the absence of the front-line supervisor, I am designated as the acting supervisor providing a higher level of assistance to customers, and support help to other collection representatives on complex issues and situations with a customer or an account.

Loan Officer Representative II

Exeter Finance
Irving
10.2021 - 05.2023
  • Utilizing script conversation prompts to convey current account information and obtain payments.
  • Continuously monitored accounts for compliance with previously established payment plans.
  • Reported accounts not in compliance to front line supervisor.
  • Using my customer service experience to negotiate with customers to revise payment plans for the minimum collection receivables.
  • This would require contacting up to 194 customers daily.
  • I had a success rate of approximately over 40% revising payment plans or debt collection.
  • Utilizing skip tracing and location techniques to identify debtors.
  • Continuously maintained a high volume of calls and regularly exceeded company goals.

Collection Specialist II

Regional Acceptance
Arlington
01.2015 - 09.2021
  • Service delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines.
  • Provided outstanding client services to all customers by being respectful, positive, and empathetic to their situation, which increased my collection and resolution success rate.
  • Following company guidelines, I was able to work with customers to arrange with customers as needed, extensions, payment arrangement options, renewals, and extend due dates while following all policies set in place.
  • Regularly communicated with my supervisor and collections team lead pertaining to significate issues pertaining to repossessions, potential losses, and complaints or issues, which would require a higher-level review or involvement.

Education

High School Diploma -

Granada Hills High
Granada Hills, CA
06-1993

Skills

  • Collection strategies
  • Customer service
  • Account management
  • Payment processing
  • Skip tracing
  • Negotiation skills
  • Communication skills
  • KPI management
  • Problem solving
  • Complex Problem-solving
  • Active listening and learning
  • Loan servicing
  • Customer relations
  • Multitasking capacity
  • Practiced at FHA loan process

Languages

Spanish
Professional

Timeline

Loan Advisor

Dignifi
10.2024 - Current

Collections Specialist II

Kubota Tractor Corporation
06.2023 - 05.2024

Loan Officer Representative II

Exeter Finance
10.2021 - 05.2023

Collection Specialist II

Regional Acceptance
01.2015 - 09.2021

High School Diploma -

Granada Hills High

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