Leonardo Trujillo
phoenix,AZ
Summary
Results-driven loss prevention professional prepared to bring high level of diligence and expertise to role. Proven track record in developing and executing theft prevention programs and conducting thorough investigations. Known for fostering collaborative team environments and adapting to evolving security challenges, leveraging skills in risk assessment and policy enforcement.
Overview
10
10
years of professional experience
Work History
Leasing Professional
Greystar Property Management
09.2022 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Invited prospects to fill out application upon completion of property tour.
- Greeted clients, showed apartments, and prepared leases.
Office Manager
Staff Zone
01.2019 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Loss Prevention Manager
Sears
04.2015 - 11.2017
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Performed thorough cash audits and deposit investigations.
- Installed and maintained covert security equipment.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Trained all new executives and asset protection personnel.
- Reviewed and updated store security policies and procedures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Developed and launched a loss-prevention program.
Loss Prevention Specialist
Walmart
10.2016 - 01.2017
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ06-2005
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Training and mentoring
Timeline
Leasing Professional
Greystar Property Management
09.2022 - Current
Office Manager
Staff Zone
01.2019 - 09.2022
Loss Prevention Specialist
Walmart
10.2016 - 01.2017
Loss Prevention Manager
Sears
04.2015 - 11.2017
High School Diploma -
Metro Tech High School
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