Hi, I’m
Nery Rolando Orellana Garcia
Reno,NV
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
years of professional experience
Work History
Royal Caribbean Cruise Line & Celebrity Cruises
Group Specialist
01.2017 - 03.2025
Job overview
- Established clear communication channels between clients, suppliers, and internal teams throughout the entire trip planning process.
- Trained new employees on company protocols, software applications usage essential in coordinating group travels efficiently.
- Created detailed budgets for each group trip, ensuring cost-effective solutions without compromising quality or experiences.
- Proactively resolved conflicts and issues during group trips, maintaining client satisfaction and loyalty.
- Negotiated favorable contracts with vendors, leading to cost savings for both clients and the agency.
- Developed strong relationships with suppliers, resulting in exclusive offers and benefits for clients.
- Streamlined booking processes for increased efficiency and reduced errors in reservation management.
- Monitored industry trends closely to adapt services accordingly while staying ahead of competitors.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Utilized project management tools to track progress on various tasks related to each group event''s planning process.
- Enhanced client satisfaction by effectively managing group events from inception to completion.
- Coordinated venue setup and breakdown for smooth transitions between different phases of the event.
- Collaborated with team members to ensure seamless delivery of group services.
- Negotiated contracts with external vendors to secure competitive pricing on behalf of clients.
- Facilitated smooth onboarding processes for new groups, ensuring prompt access to all available resources and benefits.
Xerox Ups Sales Department
FWP ISR Representative
01.2013 - 01.2017
Job overview
- Part of the Freight Sales Support Team
- Provide Support to new and existing customers
- Assure implementation of Rates on Shipping Systems (World ship, Internet Shipping, QuickBooks, Oz Link)
- Resolve Customer's shipping challenges
- Help local representatives pull revenue though for a Period of Six Weeks
- Manage Active accounts to assure committed revue is generated as well as Weekly compliance percentage
- Educate customers on different Freight Options such as LTL, GFP, TL, Volume, Ocean Freight, Air Freight
- Logistician Advisor
- Understand customer's Reverse Logistics
- Help customers obtain accurate quotes based on NMFC, Sub, Freight Class, Density of commodity, and location.
Xerox Ups Sales Department
FGG ISR Representative
01.2013 - 01.2017
Job overview
- Apply selling techniques to acquire customer's freight business.
- Understand business logistics from beginning to end
- Uncover unknown freight opportunities
- Negotiate Freight Pricing based on competitors pricing
- Create Soap (statement of Agreed Pricing)
- Business closure upon customers signed agreement plus implementation.
Xerox Ups Sales Department
GG ISR Representative
01.2013 - 01.2017
Job overview
- Apply selling techniques to acquire customer's small package business.
- Understand business supply chain from beginning to end.
- Uncover customer's business goals.
- Implementation of technology solutions.
Hunter Warfield Limitada
Consumer Debt Collector
03.2011 - 10.2012
Job overview
- Updating records of debtors
- Tracking down debtors
- Contacting debtors via telephone or letter
- Listening carefully to the situations and issues related to debtors
- Negotiating payment plans
CM Retail Management
Collections Associate
09.2010 - 02.2011
Job overview
- Maintained Company expectation of collection goals. (see attached)
- Successfully negotiated settlements and payment plans.
- Responsibly assisting customers with resolving their delinquent account in a timely manner.
- Maintained open lines of communication with customers who were more than 60 days delinquent via telephone and email
- Responsible for skip tracing using the world wide web to locate new information on customers.
- Working in a team environment and assisting all members with success.
My Favorite Muffin
Crew Leader
06.2007 - 07.2010
Job overview
- Assisted in employee management responsibilities and schedule
- Trained and evaluate incoming staff
- Calculated daily deposits
- Performed food preparation, barista roles, and customer service
- Completed store opening and closing duties
- Employee of the Month
Taco Bell
Shift Manager
01.2004 - 06.2006
Job overview
- Administered store opening and closing operations
- Provided excellent customer service
- Managed customer complaints
- Oversaw gross sales and performed daily deposits
- Monitored food quality
Education
Truckee Meadows Community CollegeReno, NV
from Micro-economics and computer literacy
09.2008
Lassen College
from Core classes
06.2006
Wooster High SchoolReno, NV
High School Diploma
06-2006
Skills
- Customer service/team builder
- Multi-tasker/fast-learner
- Negotiation proficiency
- Cash register proficient
- Manage a team of eight employees
- Bilingual communication: English and Spanish
- Organization and detailed oriented
RELEVANT ACTIVITIES
Team Captain, Lassen College Soccer Team Spring 2006 Competitive Gymnastics 1999-2003
Languages
English
Spanish
Timeline
Group Specialist
Royal Caribbean Cruise Line & Celebrity Cruises
01.2017 - 03.2025
GG ISR Representative
Xerox Ups Sales Department
01.2013 - 01.2017
FWP ISR Representative
Xerox Ups Sales Department
01.2013 - 01.2017
FGG ISR Representative
Xerox Ups Sales Department
01.2013 - 01.2017
Consumer Debt Collector
Hunter Warfield Limitada
03.2011 - 10.2012
Collections Associate
CM Retail Management
09.2010 - 02.2011
Crew Leader
My Favorite Muffin
06.2007 - 07.2010
Shift Manager
Taco Bell
01.2004 - 06.2006
Truckee Meadows Community College
from Micro-economics and computer literacy
Lassen College
from Core classes
Wooster High School
High School Diploma
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