NERY STEPHANIE GORDON CORPUS
Augusta,GA
Summary
International financial trader, with more than 12 years of customer service experience. Worked in the Customer Service Business in Panama City and Georgia occupying the highest positions with great professionalism within the company and the client satisfaction. have the necessary skills to perform the functions of the profession with efficiency, responsibility, seriousness, honesty, professionalism, and sense of belonging to the entity and / or user in whose benefit, providing professional services, always acting under the framework of ethical principles.
Overview
12
12
years of professional experience
Work History
BANK TELLER II
SRP FEDERAL CREDIT UNION
Augusta, GA (On-Site)
07.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Identified sales opportunities and referred customers to branch partners in financial services.
Customer Service and Crossed Trained Agent
Piedmont Airlines
Augusta, GA
05.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
- Communicated with site personnel by relaying information via radio calls.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Guided aircraft into and out of parking positions using hand signals.
Claims and Customer Service Representative
Royal Travel Inc
PANAMA,CITY (On-Site)
03.2020 - 03.2022
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assessed customer needs and recommended suitable insurance policies.
- Advised customers on required information for claim submissions to progress applications.
- Trained new customer service representatives on best practices, policies and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Modified, updated and processed existing policies.
Customer Service and Sales Representative
Best Buy
PANAMA,CITY (Remote)
01.2021 - 11.2021
- Processed 100% customer orders and inquiries via phone, email and in-person communication to foster top-quality service delivery
- Promoted 97% new products and services to existing customers, driving revenue growth and satisfaction
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered 55 calls per day with minimal wait times
- Increased 50% sales and customer satisfaction through personalized servicing
- Spoke to customers in native language to increase loyalty and establish relationships
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Used customer insights to develop innovative sales strategies to increase sales
Sales Representative
Alorica
PANAMA,CITY
09.2012 - 12.2019
- Negotiated to collect balance in full of 95% of accounts
- Processed 100% payments and applied to customer balances
- Persistently reached out to 95% of customers with extremely past due accounts to recover lost revenue
- Worked in call center environment handling 100% manual and automatically dialed outbound calls, achieved performance goals on consistent basis
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations
- Answered 90% constant flow of customer calls with minimal wait times
- Verify that 100% of calls are transferred to correct department, sales, or operations team department, provide client service, report attendance
- Maintained knowledge of industry policies and procedures to set up
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
CASHIER
Steven´s Panamá
PANAMA, CITY
02.2013 - 02.2016
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Learned duties for various positions and provided backup at key times.
- Contributed to increased sales 80% through upselling techniques and suggestive selling of store products.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Certificate of Achievement | EAG Regional CSA Training -
American Airlines Training Center
Charlotte, NC06.2022
Awarded Eagle regional customer service agent Certificate of Achievement | EAG Regional New Hire Ramp Training - undefined
American Airlines Group Training Center
Charlotte, NC05.2022
College Degree - Finance And International Business
Finance And International Business
SANTIAGO DE CALI, COLOMBIA04.2008
DIPLOMAT - Sales And Customer Service Management
Sales Management And Customer Service
Santiago De Cali, Colombia12.2007
Skills
- Advanced management of Microsoft office programs (Word, Excel and power point), Advanced management of Sap system, Active Learning
- High creativity and generation of ideas, willingness to serve Company and clients with motivation, work with dedication and perseverance, teamwork, initiative, Communication Skills, punctuality, Goals and performance, Great mathematical skills, Multitasking Abilities, responsible and respectful
- Language skills: English and Spanish
- Customer service and support
- Account servicing and management, Product Reporting skills and Expense reporting,
- Calm and Professional Under Pressure, Company Culture and Values, Company Guidelines
- Safety Procedures, Evacuation Procedures
Affiliations
Member of First business logistics seminary
Member of commerce and E-business
Languages
Spanish
Full Professional
English
Full Professional
Timeline
BANK TELLER II
SRP FEDERAL CREDIT UNION
07.2023 - Current
Customer Service and Crossed Trained Agent
Piedmont Airlines
05.2022 - 07.2023
Customer Service and Sales Representative
Best Buy
01.2021 - 11.2021
Claims and Customer Service Representative
Royal Travel Inc
03.2020 - 03.2022
CASHIER
Steven´s Panamá
02.2013 - 02.2016
Sales Representative
Alorica
09.2012 - 12.2019
Certificate of Achievement | EAG Regional CSA Training -
American Airlines Training Center
Awarded Eagle regional customer service agent Certificate of Achievement | EAG Regional New Hire Ramp Training - undefined
American Airlines Group Training Center
College Degree - Finance And International Business
Finance And International Business
DIPLOMAT - Sales And Customer Service Management
Sales Management And Customer Service
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