HENNESARET MILLIGAN
Corsicana,TX
Summary
Experienced customer service representative with strong communication and problem-solving skills. Adept at managing multiple tasks in high-volume environments and providing empathetic support to customers.
Dedicated Pharmacy Customer Service Representative with experience in navigating complex systems and managing prescription inquiries. Known for effective communication and empathy, consistently delivering solutions that enhance patient satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Pharmacy Customer Service Representative
McKesson Specialty Health
08.2024 - 11.2025
- Managed inbound calls regarding refilling prescriptions
- Navigated multiple screens
- Used five 9 phone system to answer incoming calls
- Managed inbound and outbound calls regarding prescription inquiries and medication information.
- Strong computer navigation and typing skills
- Ability to manage multiple tasks in a transaction/high volume-based environment
- Quickly assessed the user's issue and provided first level support for problem resolution
- Recognized operational challenges and suggested recommendations to management, as necessary
- Assisted patients with prescription refills and provided updates on order statuses.
Insurance Verification Specialist
RemX Specialty Staffing
Irving, TX
11.2023 - 06.2024
- Verified patient eligibility for insurance coverage by contacting insurance carriers
- Maintained accurate documentation of all prior authorization requests, denials, and appeals
- Developed a working knowledge of insurance plans, including Medicare and Medicaid requirements
- Interpreted discrepancies in patient insurance coverage or benefits, ensuring accuracy of data entered into systems
- Ability to multitask on a computer to analyze complex situations and provide clear solutions
Customer Service Representative/Team Lead Trainee
Everise
Dallas, TX
03.2022 - 08.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company procedures to provide needed suggestions and recommendations
- Updated and maintained database with accurate customer information and timely data entry
- Logged details of customer service cases in computer system following correct protocol
- Greeted customers by name and displayed respectful attitude, helping develop rapport
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed strong customer relationships and loyalty through effective communication
- Gave patients information on their Medicaid plan and what's covered
- Educated members on plan procedures, benefits, and services, maintaining a calm and helpful demeanor even when dealing with complaints
Education
GED -
Navarro college
01.2023
Skills
- Customer service
- Computer navigation
- Typing
- Multi-tasking
- Problem-solving
- Empathy
- Prescription management
- Insurance verification
- Conflict resolution
Timeline
Pharmacy Customer Service Representative
McKesson Specialty Health
08.2024 - 11.2025
Insurance Verification Specialist
RemX Specialty Staffing
11.2023 - 06.2024
Customer Service Representative/Team Lead Trainee
Everise
03.2022 - 08.2023
GED -
Navarro college