Summary
Overview
Work History
Education
Skills
Timeline
Generic
Neselba Stampley

Neselba Stampley

Independence,MO

Summary

Strategic Infrastructure Specialist possessing 10 years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Understanding a company's business plan and supporting goal attainment.

Overview

18
18
years of professional experience

Work History

IT Infrastructure Specialist - IBM

Kyndryl
03.2020 - Current
  • Trained team members on proper use of various IBM technologies, increasing their knowledge and effectiveness in supporting the company's IT infrastructure needs.
  • Protected forensic value of data and established monitoring and incident reporting and response procedures.
  • Provided security incident triage and response.
  • Integrated multiple systems into a cohesive IT environment using advanced knowledge of various IBM products and services.
  • Collaborated with teams in disaster planning, network backup and recovery process monitoring.
  • Managed approximately 30 incoming calls, emails per day from customers.


Sr. Data Center Tech Ops

Broadridge
01.2017 - 03.2020
  • Collaborated with cross-functional teams to ensure smooth operations across the entire data center infrastructure.
  • Followed procedures defined by run logs and monitoring systems.
  • Prepared functional and technical documentation data for datacenter.
  • Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
  • Cooperated fully with product owners and enterprise architects to understand requirements.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Technical Support Supervisor/Data Center Operations Manager

DST Customer Communications
01.2013 - 01.2017
  • Led regular meetings with the team to discuss updates in technology trends, ensuring all members stayed current with industry developments.
  • Improved customer retention rates by consistently delivering prompt and effective technical assistance tailored to individual needs.
  • Reduced employee turnover by fostering a positive work environment focused on teamwork, open communication, and ongoing skill development.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Coordinated cross-functional teams to address software and hardware issues, improving overall product quality.
  • Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
  • Mentored junior team members, providing guidance and support for their professional growth.

Ecommerce Middleware Technical Support Analyst

DST
01.2008 - 01.2013
  • Managed a diverse caseload of technical inquiries while maintaining a focus on quality service delivery and prompt issue resolution.
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.

Lead Mutual Fund Corporate Securities

DST
01.2006 - 01.2008
  • Participated in cross-functional projects to improve overall operational efficiency within the organization.
  • Processed security transactions to support valuation and financial reporting.
  • Identified areas for improvement within existing accounting processes, proposing strategies for optimization based on best practices research.
  • Maintained strong relationships with custodians and brokers for seamless transaction processing and issue resolution.
  • Assisted junior accountants with training or guidance on specific tasks, fostering a collaborative work environment focused on continuous growth and development.

Education

Associate of Science -

University of Phoenix
Kansas City, MO

Information Technology

Advanced Vocational Technology School
Kansas City, KS

Skills

  • Performance Improvements
  • System Monitoring
  • IBM Cloud Expertise
  • VPN Management
  • Disaster Recovery Planning
  • Procedure Development
  • Critical Thinking
  • ITIL Framework
  • VPN Software
  • Technology Recommendations
  • Microsoft Office Products

Timeline

IT Infrastructure Specialist - IBM

Kyndryl
03.2020 - Current

Sr. Data Center Tech Ops

Broadridge
01.2017 - 03.2020

Technical Support Supervisor/Data Center Operations Manager

DST Customer Communications
01.2013 - 01.2017

Ecommerce Middleware Technical Support Analyst

DST
01.2008 - 01.2013

Lead Mutual Fund Corporate Securities

DST
01.2006 - 01.2008

Associate of Science -

University of Phoenix

Information Technology

Advanced Vocational Technology School

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Neselba Stampley