Neshal Watson

Trained remotely as an office assistant.

Spoke with SER participants/trainees gathering information on their training experience with their host agency, program experiences

Enter case notes into the Salesforce system.

In charge of inbound and outbound phone traffic

Assigned with filing daily documentation for the staff.

Assist Administrative Assistant in a variety of capacities

For 10 years, the first-person people spoke with or saw when guests called or came into the office

Directed calls and correspondences to the appropriate person in management

Directed communications to appropriate department heads as needed

Monitored office equipment, kept up maintenance schedules on office equipment and coordinated repairs

In charge of office calendar and appointments for staff

Large volume of customer service

Recognized and addressed product and service issues with coworkers

Kept log of customer phone records and services

Sold company services and products