Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Ne'Shanioa Hopkins

Smithdale,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Processor Operator

Wayne-Sanderson Farms
07.2023 - Current
  • Maintained a safe work environment by following safety protocols and addressing potential hazards.
  • Removed products from line that did not meet quality standards.
  • Aided in reducing cross-contamination risks through diligent adherence to biosecurity measures and sanitation procedures.

Customer Service Representative

SaviLinx
10.2022 - 02.2023
  • Answer calls to sign military retires and federal government employees up for dental vision and long term care insurance.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Set up customer payment plans to cover annual policies and renewals.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.

USPS Mail Carrier

United States Postal Service
03.2021 - 10.2022
  • Delivering the mail
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.

Education

Associates of Applied Science - Medical Administration

Fortis College Online
08.2014

Skills

  • Computer skills

  • Excellent skills in MS Office suite

  • Willing and able to learn new software applications with ease

  • Microsoft Excel

  • Administrative Experience

  • Medical Terminology

  • Microsoft Outlook

  • Medical Records

  • English

  • Medical Office Experience

  • Medical Coding

  • Phone Etiquette

  • HIPAA

  • Laboratory Experience

  • Medical Billing

  • Customer service

  • Patient Care

  • Medical Scheduling

  • Communication skills

  • Data entry

  • Search engines

  • Microsoft Word

  • Microsoft Access

  • SharePoint

  • Clerical experience

  • Typing

  • Sales

  • Computer Skills

  • Excellent skills in MS Office suite which includes Microsoft Word, Excel, Outlook, and Power Point

  • Self-motivated and determined

  • Friendly and professional

Personal Information

Title: Medical Administrative Assistant

Timeline

Processor Operator

Wayne-Sanderson Farms
07.2023 - Current

Customer Service Representative

SaviLinx
10.2022 - 02.2023

USPS Mail Carrier

United States Postal Service
03.2021 - 10.2022

Associates of Applied Science - Medical Administration

Fortis College Online

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Ne'Shanioa Hopkins