Neshanna Ali
Clermont,FL
Summary
Efficient and personable administrative professional with proven success in fast-paced office environments. Known for delivering high-quality clerical and operational support that streamlines workflow, improves organization, and boosts team productivity. Adept at managing office logistics, maintaining supply inventories, and coordinating daily operations with minimal supervision. Recognized for reliability, strong communication skills, and a proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Medical Billing Specialist
Golden Heart Health Services
01.2025 - Current
- Prepare and submit accurate claims for home health services to insurance providers, ensuring compliance with billing guidelines and timelines.
- Coordinate with clinical and office staff to collect service details and verify accurate billing documentation.
- Monitor outstanding claims and follow up on unpaid or rejected submissions to optimize reimbursement.
Front Desk Receptionist
Clermont Medical Center
09.2024 - 01.2025
- Answered high-volume phone calls, addressed patient inquiries, and routed messages to appropriate medical staff.
- Checked out patients, scheduled follow-up appointments, and ensured accurate record updates.
- Communicated patient concerns and questions to providers, ensuring timely and clear follow-through.
- Maintained a professional and welcoming front desk environment in a busy primary care office.
Administrative Assistant
Excel Psychiatry
10.2023 - 07.2024
- Delivered reliable administrative support, including managing schedules, preparing documents, and coordinating team communications.
- Transferred calls and inquiries efficiently, ensuring seamless internal communication.
- Assisted management with special projects, maintaining accuracy and meeting deadlines.
- Analyzed and resolved patient concerns professionally to maintain satisfaction and trust.
Front Desk Receptionist
Advanced Dermatology Center
04.2023 - 10.2023
- Greeted and checked in patients, updated records in electronic systems, and ensured timely appointment flow.
- Handled high-volume phone lines, directing calls and providing accurate information.
- Verified insurance eligibility and collected co-payments in compliance with clinic protocols.
- Maintained patient privacy and HIPAA compliance at all times.
Patient Care Coordinator
South Lake Pain Institute
10.2021 - 02.2023
- Coordinated appointments and follow-ups between patients and the medical team to ensure timely care.
- Organized and processed referrals, records, and documents with attention to detail and compliance.
- Streamlined administrative workflows to enhance efficiency and service delivery.
- Maintained accurate and up-to-date medical files, reports, and charts.
Service Cashier
Headquarter Honda
12.2019 - 04.2020
- Provided excellent customer service in a fast-paced environment while processing transactions.
- Reconciled cash drawers daily, ensuring financial accuracy and accountability.
- Informed customers about service offerings and answered general inquiries.
Front Desk Receptionist
Schmid Construction
05.2019 - 08.2019
- Managed incoming communications, including mail, calls, and visitors, in a professional manner.
- Set up meeting rooms and handled logistics for internal events.
- Maintained a clean, organized reception area to create a welcoming atmosphere.
Front Desk Receptionist
Skin Concierge Med Spa
07.2018 - 04.2019
- Scheduled appointments, processed payments, and verified client details with accuracy.
- Assisted in designing promotional materials and marketing content.
- Resolved client concerns quickly, contributing to high customer satisfaction.
Administrative Assistant
Fitness CF
10.2016 - 06.2018
- Greeted members and visitors, answered inquiries, and provided information about services.
- Entered data for reporting and maintained organized filing systems.
- Addressed customer issues promptly to enhance member experience.
Education
Associate Degree -
Valencia College
Orlando, FLAssociate Degree -
Lake-Sumter State College
Clermont, FLHigh School Diploma - undefined
East Ridge High School
Clermont, FL01.2015
Skills
- Medical Billing & Coding
- Insurance Verification
- Patient Scheduling & EMR Systems
- HIPAA Compliance
- Administrative Support
- Customer Service & Communication
- Multi-Line Phone Systems
- Office Organization & Documentation
Timeline
Medical Billing Specialist
Golden Heart Health Services
01.2025 - Current
Front Desk Receptionist
Clermont Medical Center
09.2024 - 01.2025
Administrative Assistant
Excel Psychiatry
10.2023 - 07.2024
Front Desk Receptionist
Advanced Dermatology Center
04.2023 - 10.2023
Patient Care Coordinator
South Lake Pain Institute
10.2021 - 02.2023
Service Cashier
Headquarter Honda
12.2019 - 04.2020
Front Desk Receptionist
Schmid Construction
05.2019 - 08.2019
Front Desk Receptionist
Skin Concierge Med Spa
07.2018 - 04.2019
Administrative Assistant
Fitness CF
10.2016 - 06.2018
High School Diploma - undefined
East Ridge High School
Associate Degree -
Valencia College
Associate Degree -
Lake-Sumter State College
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